Thoroughly impressed with the exceptional staff. The bar staff were outstanding, providing excellent service. On Christmas morning, the breakfast was great with plenty of seating, good food, and a welcoming atmosphere by the very friendly team. The rooms were spotless, and the team was very responsive when I encountered an issue with the safe. We also appreciated how the staff made a point to say hello when passing. Highly recommend this hotel. I’ve stayed in many hotels in Derry (from the city originally) and would recommend this over the others.

We were lucky enough to get a last-minute reservation at the Everglades during a driving trip around Ireland. Room rates were extremely reasonable as was the cost of the additional breakfast. Best of all the hotel staff were uniformly welcoming and helpful, even with slightly oddball requests like a just-before-closing order of sticky toffee pudding and ice water (the bartender gave us two large carafes) to take up to our room. The ice water came in handy as the rooms were a little stuffy at the peak of summer, but it was possible to open the window which helped cool things down. I should also mention the shower, which had spectacular water pressure not experienced in the United States since the 1970s! Breakfast was somewhat less spectacular—not the best full Irish we have had, though all the elements were there—but the Irish porridge served with Irish cream, honey, and an optional pour of Irish whiskey was a singular treat!

I only wish I’d had more time to hang out with a book on the comfy furniture in the first-floor sitting area.

I chose the room only option due to work commitments. The hotel is located on the periphery of the city, but still close enough to be able to access entertainment and restaurants with ease. Reception was clean, tidy and well presented, the bedroom was clean, as was the bathroom area.

I was awake at 5.30am due to two crying children in the room next door. More milk is required in the room for tea/coffee making facilities. When leaving the hotel I arrived to my car to find it to be blocked in by a lorry that was offloading barrier fencing. Workmen were very accommodating, moving their lorry once they had completed the first part of the offloading process. A little bit of foresight from management to reserve those parking places for the offloading and storage of the barrier fencing would have been helpful.

We have just spent the most fabulous weekend in the Everglades celebrating our marriage. Our guests could not have been happier with the venue and it truly was a magical time spent with friends and family. It would be remiss of me to not mention Sam and Finn by name. Their dedication to their job and our guests went above and beyond what could be expected of them. This is especially true when the day after the wedding Finn found us a bar to watch the Everton game despite it not being listed on TV. Sam too was such a reassuring presence throughout the weekend even when typical wedding nerves and stress kicked in. We cannot wait to return for our one anniversary. Thank you!

The reception staff upon arrival, are always excellent ……. Professional and welcoming. The hotel is spotless and the bar staff are well trained and again professional. The bedrooms are extremely well equipped with everything you need for your stay, including iron/ironing board, hairdryer. Their Espa bathroom products are lovely and the towels are big and fluffy. I love the fact that they continue to leave two bottles of water in the room and also little biscuits to have with our coffees. In a time when all hotels are cutting any extras to the bone, this hotel continues to maintain its standards. It’s the little touches that make the difference. Can I also say, the Xmas decorations were fabulous. Well done to you all and a happy Xmas.

Nothing. Loved everything about it and always manage to get parking

Always a friendly welcome at the Everglades - but that is very typical of Derry people. Bed very comfy and room spacious. Room rate very reasonable considering the Jazz festival was on. A decent walk into town if the weather is good but taxis aren't hard to get or expensive. We will definitely be back.

One very minor niggle - Housekeeping staff arrived at 10.30 even though we were due to check out at 11.00. No big deal but probably not that difficult to fix.

Everything about the everglades is perfect, from the minute you enter to the time you leave you are looked after, with kindness, care, professionalism, the reception staff are friendly and warm, nothing is too much bother to organise. The beds are the most comfortable ever, like sleeping on a cloud. The location is 10 minutes to city centre with taxis costing around £6. The breakfast has everything you could ask for. The bar staff are attentive with a good sense of humour and knowledge of cocktails.

Nothing

Friendly helpful staff, went out of their way to make us feel welcome. Hotel common areas, reception & lounge etc beautifully decorated & furnished & all facilities were spotlessly clean, outside areas were really well maintained & the flowers were blooming out of every planter & flowerbed. The room was spacious, well appointed & in excellent condition decor & furnishings wise. The beds were extremely comfortable & the pillows & bed linen were of high quality... Would definitely recommend & plan to stay there again myself in the future

Only stayed one night but couldn't really fault anything, breakfast was probably a bit on the expensive side but that is about the only negative thing I could say, lovely hotel, lovely staff

All aspects of the hotel from cleanliness to customer service, food to ambience was spot on. Truly a very enjoyable stay and certainly inspired to return and enjoy the stay more for leisure. This visit was to facilitate medical treatment locally.

Not a big criticism but meals were slightly expensive. Not sure if this is reflective of the economy and high cost of service/living. Geopolitics!!!

Most of the staff were extremely friendly and helpful except for 1 of the receptionists. The hotel is close to the town centre, walkable if you are a good walker bit literally 5-10mins in the car

Bed was too high for me, I am disabled (not wheelchair bound) and struggled to get into bed. When I booked I was not aware that it was a room only basis, I thought I was booking bed and breakfast and when we arrived to check in we were hit with a bill of £48 extra to pay for breakfast. They did not advise us of this when we first arrived and we had to make a separate payment less than 5 mins after the original payment was taken There was no power sockets beside the bed, so we had to charge our phones and watches at the other side of the room and the power sockets were hidden. Behind a chest of drawers