Loved the staff. So helpful. Food and bar staff al fabulous.

Management(owners with directors of the pub chain) coming in, having a meal and appeared to arrogantly ( even if in jest- passive aggressive) berate their staff about various things. There is a time and place for this and its not so obviously in front of paying customers. Felt sorry for the staff as it looked a bit embarassing for them. Do better as the pub, food and staff are outstanding and they deserved better. Ruined our wedding anniversary trip to be seeing it.

The room was very clean and the location was beautiful, so picturesque with lots of wild horses and foals milling around but also close enough to the town that you could drive in quickly. The staff were absolutely lovely and the food was amazing!

I loved our stay but the room decor was a bit sad, I think just a couple of tweaks like updating the sofa and moving it so it faced the beautiful view and maybe having a built in wardrobe rather than an ikea one, the furnishings slightly cheapened the room whereas the building itself and the location felt so steeped in history.

The staff are a great group of people and are very good at their jobs. Breakfast is great. There us a village shop right next to the pub. A 5 min drive to a nearby town with all you could want including a Ferrari dealership if your feeling flush Despite the old building and windows the property is kept very warm.

No complaints. Prices in the area are higher than my part of the world but not overly excessive and the Trusty Servant is well priced compared to some other pubs.

Location, staff, lovely room. Value for money. Food was fantastic. Very dog friendly which we loved.

No chef available on pur first morning so we had to go to a sister hotel over a mile away for our breakfast. Also, had a power cut for a few hours so in the dark with no heating or hot food but it was new forest wide not just this hotel so couldn't be helped.

Position of the hotel, in the middle of the forest was great. Breakfast was lovely cant fault it, always hot and fresh. Any issues were dealt with promptly and efficiently. Garden is beautiful lovely to sit out in the evening. Nice community shop on site, open every day. Horses and ponies outside the hotel every morning so calm and peaceful.

Rooms need some updating and a freshen up in all areas.

Loved the location! Really felt part of the New Forest. Something wonderful and different to see (and hear!) each morning as I opened the curtains. Ponies on the green, a pack of Bloodhounds being exercised , led and flanked by cyclists, cows, a pony and trap ...

Food generally good, but watered orange juice one morning, followed by no juice the next morning, was a little disappointing.

Lovely large room, bright & airy, nice decor. Breakfasts were superb. Catering for vegan was no hassle. Staff were all really helpful and friendly. Location and community shop were an added bonus.

The wardrobe was so tall I couldn't reach the rail to hang my clothes up!! The floor in the bathroom needs replacing and the hand basin was too small for brushing teeth etc. Having to go home!!

Dog friendly. Superb room, large, clean and well appointed. Big TV. Attractive, friendly pub with a full menu. Busy in the evening. Lovely view out onto the green where the ponies were grazing. Fabulous breakfast that was almost too huge! Shower was lush but is above your head type which means you have to stand outside it while it gets hot. Wish we stayed longer and will definitely return.

Sofa in room was visibly sloping so I tried it and yep, you just slide off it! Pub eating: The pie was a real pie (with pastry) and an enormous plate compared to my partner's paella which was delicious but quite small, but my slice was very dry. Extra gravy provided with a smile though.

Dinner was ok, beef was a little over, but we did eat towards the end of the day. The turkey was amazing! Breakfast was good. Portion sizes are excellent! Lovely big garden. We needed to hose the dog down, the staff were very helpful and got the hose out for us - perhaps, have an outside tap & hose ready for customers so the staff doesn't need to be disturbed. Will definitely stay here again.

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Loved that they made you feel so welcome. They couldn't help you enough. It was for a birthday get away and we were greeted with a happy birthday message and a bottle of wine. The food was excellent 👌🏻 well worth the money and breakfast did not disappoint either. A large breakfast to set you up for the day. The area is beautiful too. Would highly recommend 👌🏻