The hotel looked a little tired and univiting from the outside and the notice to check in at the SPAR was well out of date because Spar has gone and the check in is now at ASDA on the garage forecourt. However the lass on the check in was extremely helpful, polite and organised, even though we had to queue up with the shop customers to make our presence known!,, The mat at the front door has clearly seen better days and is a disgrace, however, once inside, the rooms themselves are spotless, roomy and very comfortable. The beds, pillows, duvet, prim and proper and well turned out. So spacious is the room that it even sports a two seater sofa as well as a chair. The bathroom is also spacious and well apointed with a bath for a nice soak with an overhead "rainfall" style shower head in the ceiling that positively drenches you in a healthy supply of hot water. No facilities in the hotel as such, but you get a discount at the forecourt Burger King as a guest and if that doesnt suit, there is a Greggs, Leon, Subway and Starbucks in a spacious service forecourt and plenty of spaced out seating. Conclusion: Dont judge a book by its cover. I'd stay again in a heartbeat, even if the TV did have its battery compartment cover missing, so the batteries fell out and as it was clearly streaming or satellite some channels pixelated badly.

Read above as a whole !! Its all in the above essay, good and bad together. Much easier to critrique in that form as opposed the the good bits, bad bits as laid out here. Easier to make direct comparisons!

Don't believe some of the negative comments on this site. Location is very convenient, at junction of A449 and A40, next to the service station but far enough away to be quiet. Room was large, bathroom small, both clean, soap, shampoo, towels all excellent. Plenty of choice for food in a large space behind the store, now run by Asda - Burger King (50% off if staying), Greggs, Subway, Starbucks.

Toilets in the Asda store were a mess. Directions are ok if you look for Monmouth services rather than the postcode.

I was slightly concerned staying here due to some very negative reviews. I stayed in room 10 and had a fine time, incredible value for money. Pick up the key card at the Asda which is 2mins away, you can't miss it, staff very helpful. Very clean room, clean linen, clean towels, clean bathroom, windows were clean and were being cleaned as I checked out. Ample parking, large TV and plenty of coffee and tea. There are some water buckets in the corridor which are unsightly for the few seconds you walk by them. I will stay here again and ignore the negative ninnies. I gave the property a 9/10 due to the price.

There are some water buckets in the corridor which are unsightly for the few seconds you walk by them. Some stains on the carpet.

Warm and comfortable room and a reasonable rate ....... stayed several times now

Nothing I disliked ......but I'd say the carpets throughout need cleaning

Room was clean, good shower, enough toiletries for two days. The TV was good.The staff were very friendly and helpful. The room felt private and had a nice view of the garden as we were on the opposite side of the car park. The location was convenient and it was handy to have the shop within walking distance.

We put a sign out for the room to be refreshed for the second day as we needed more tea and milk and would have liked the mugs to be washed but nothing was done however we could probably have asked at the service station. The company may wish to invest in a carpet cleaner. There is a bit of a drop from the bath to the floor. The Wi-Fi did not appear to work.

Great value

Access is only from one side of the dual carrigeway

The property was comfortable and the room itself was very clean, linen and towels fresh and toiletries supplied. Exceptional value for money, location excellent for what we required.

I feel the room was let down by the conditions in the lobby and common hallway. The carpet had obviously not been hoovered for a while and empty drink containers and empty food containers were scattered along the hallway as we approached our room, the grass area outside also had litter scattered over it. The front door was insecure and there was no emergency telephone number to be seen. This is a shame, the room itself was excellent and for that I would have given 10/10

Position, staff, comfy bed, clean linen, seats in what was nice meadow til grass cut, would have rated 10 but for entrance need better hoovering and attention and dogs in back grass.

Access difficult til know access points, need clear signs to back road of motorway..Realise changeover fuel lessee meant no signs,Euro Garages should have sent amended instructions day Spar sign removed for 24hrs. Service station users with dogs use back of motel for exercise and dog business, smell in room if window open after grass cut, Euro need to ban dogs in that area as offensive to guest staying.

two rooms were great the third had a totally broken window handle and would not securely fasten. We were offered a different room. So were happy with the booking. Most Staff very helpful .

two rooms were great the third had a totally broken window handle and would not securely fasten THis was quite worrying and we were advised by one member of staff that we use some tape to fix it ourselves. We were eventually given alternative room which was fine.

Door security has improved since my last visit. However the door closers around reception are set to slam. Not close slowly and more importantly bang every time someone goes through the doors. Avoid room 16 at all costs if you want to sleep.

Avoid room 16 at all costs if you need to sleep. The door closers around reception are set to slam. Not close slowly and more importantly bang every time someone goes through the doors.