Close to the train station and quayside. Modern, distinctive hotel with lovely bar and restaurant. Great vibe in the bar area. Room was lovely, clean, comfy large twin beds. Great linen and fluffy towels, lovely smelling products. Room service breakfast was spot on. Shower worked fine and loved the quirky room telephone. All staff were polite, efficient and lovely.

We found it a little tricky to find the steps down to the quayside from the train station. But no complaints about the property it was super, fab, modern looking hotel and spotlessly clean in all areas.

This is a consistently good chain of hotels. Its a newer hotel, so all areas were modern, clean and pleasant. Reception staff were friendly and helpful. Room was clean and comfortable with great views of the river. Comfortable bed, clean bathroom area. Had all the usual room facilities you'd expect. Well located hotel to get onto the quayside or up into town. Stayed on a Sunday and got a very good rate. Nice Italian restaurant on site; food was REALLY good.

Minor point; the hotel has a small carpark which was full so the parking option was a Q park about 5 minutes walk up the hill. Not a problem for us but worth noting if you have someone in your party with mobility difficulties.

Brilliant location close to everything, room was beautiful and comfortable and staff were lovely

One thing I was disappointed in is there was no spaces left in the car park upon arrival which ment we had to park somewhere else until 8am then move the car. Not everyone can drive at that time in the morning if they have had a drink. I think that if your paying £330 to stay for two night parking should be included and also not be charged as £330 is already a lot of money. This was the only thing I was extremely disappointed with especially having a long drive from Scotland to then turn up and have no spaces to park.

Lovely and modern, fresh and contemporary interior. Huge bed, spacious room, complimentary drinks in the fridge is a lovely touch too. Breakfast was fantastic with plenty choice.

Car park is small and didn’t manage to get parked in it, instead had to park a short walk away. The shower is basically in the bedroom and not a separate room, I travelled with a friend so we felt there was no privacy for getting dressed/undressed for the shower, something to bear in mind. The pillow had some makeup stains on them, so I turned them over and slept on the opposite side. The fire alarm went off at 2:20am and we ended up stood outside in the cold in our pyjamas, hotel didn’t apologise and it really affected our sleep.

A lovely hotel, friendly staff, pricier than others in the City centre but you definitely get what you pay for. Can't beat the location. Excellent breakfast

The parking arrangements. There aren't very many and because they allow people to come and go, even after they check out, it means that there could be parking spaces available but they won't let other guests use them, just in case people who have left, but have paid for a space, want to come back. They should check when people leave - i'ts really easy to ask if they have a parking space, whether they're likely to return or not. If they have left for good then free it up for others to use. It's really annoying to have to park away from the hotel, while looking at half a dozen empty spaces!!

Very modern, stayed here for my 21st with my boyfriend on the Saturday night and enjoyed a night out in Newcastle. We enjoyed a walk along to the quayside market on the Sunday morning which was literally a minute walk from the hotel with loads of different food options and lovely little stalls. Check out is at 12pm which we liked in particular as most places are 10am, so this allows you to enjoy a late sleep in after a night out and not having to rush around in the morning. Checking in was super easy and the staff were extremely friendly and helpful! The hotel room itself was beautiful! It was very modern with lovely full length mirrors so you can enjoy the view both at night and in the morning. All in all it was perfect for us and we would 100% stay again.

Fantastic Location. Friendly, helpful staff. Exceptionally clean.

The tea and coffee making facilities in the room had nowhere to go. I had to move the coffee machine to use plug for tea, and vice versa. If I put on table/desk the steam would go into the TV. The sofa bed was not big enough for my two children. Premier Inn allow you to separate the two children’s beds. They have a better solution for families. A small camp bed for one of the children and the sofa bed for the other, would be better. Finally in the bar/restaurant area the toilets are communal. Not great. Feels cheap, like they were trying to save space. Men and women next to one another in a cubicle does not work.

We had a wonderful stay at this hotel. The location is fantastic, making it easy to explore the area. The staff were incredibly friendly and helpful throughout our stay. Check-in and check-out were smooth and efficient. Our room was spacious, clean, and very comfortable. We particularly enjoyed the breakfast, which was delicious and served in a lovely, modern restaurant. Although our stay was short, just two nights, we were very pleased with the experience. We highly recommend this hotel!

The downside is the limited number of parking spaces. However, we were informed about this in advance and provided with alternatives and pricing. Good job!

Two other staff were very good.

The checking in experience was poor. The staff was giving inconsistent statements in respect of the parking availability. We are frequent guests at this hotel and know the rules very well. Inconsistency is insulting to the customer to, in fact, prove us correct just a couple of hours later a car was parked where usually we were allowed to park in the past awaiting for available car park space. Note that parking at the hotel is not free . Unfortunately, I also had a sling on my arm having had surgery 2 days prior to arrival. She stated that if, in fact, I had a health issue ie surgery she would allow me to park. Obviously, she did not listen when I told her the very fact. I called for the manager.. useless worst than the receptions. Training is required for these people.

Wow… simply stunning hotel. A great little hidden gem in the centre of Newcastle. Friendly staff on entry, with an impressive entrance. Room was … wow! It was simply luxury! Having not been sleeping properly at home, the bed here gave me the best nights sleep I’ve had in over a year! The room was super clean! Complimentary drinks in the mini fridge was a loverly touch. Just every little detail of the room was thought of by the hotel and appreciated by us! Shower was relaxing. Modern gym was on our floor too, with all the latest machines! We ordered room services from the attached Gino’s and it did not disappoint. Delivered in 30 mins, and food was exquisite! This is one of the best hotels I’ve ever stayed in and would 100% return!