Bar staff were amazing. I wish I got they names but there was on man with long hair in ponytail he made us so welcome, he couldn't do enough for us. There was also one in the evening that was brilliant again didn't get his name. Breakfast was just OK, beans were super sweet put us off everything else. But lots of choice. Place was clean enough a little dated in places but still value for money.

Nothing we didn't like just couldn't get shower to work. I think pages should add the pool is closed

My stay was for 9 nights staying in 2 different rooms. They were both spotlessly clean apart from some small stains on an armchair and the carpets. Beds very comfortable with choice of pillows. Hot drinks tray great. The sea view was fabulous. I appreciated the use of an iron and ironing board which was brought to my room. All staff were extremely friendly and happy to help with requests I had - including reception, housekeeping and TV technician. Car park good.

The WiFi in parts of the building evidently is very poor and for some guests could be important during their stay. Outside of building looks very sad. Maybe once interior renovation is finished that will have a facelift too :-)

I was so pleasantly surprized about how lovely the reception was, how warm the staff were. I entered my bedroom for the evening to be greeted with such a special touch, warm welcome letter with my personal name on, a bottle of water with some sweet treats that blow me away! what a great start to my evening staying at this hotel. The rooms were so lovely, clean and warm. I wish all hotels give this very special warm welcome, i will stay again without a doubt and i had such a relaxing time in your hotel. Well-done to the hotel, staff what made this very special.

It was too excellent to say they was a negative!

Stayed here numerous times and it never fails. Room was spotlessly clean. Comfortable and quiet. Maltesers a nice gesture and two chocolates on the bed. Refreshment tray with tea/ coffee. Lovely spotlessly clean shower over the bath. Nice view across to the mountains behind. Although the swimming pool was closed, the hotel ( if you want it) supply a voucher to use at the leisure centre next door . We didn't dine at the hotel so can't comment on food . We were room only .

While the room was lovely the only issue we had are the hot water pipes that run around the room. They are very hot and inaccessible therefore the temperature in the room was very warm. There was a fan supplied and opened window as wide as we could but it remained warm . We spoke to reception the following morning and they were aware of the issue and are looking into it.

Second time staying as really loved the first. Was just as amazing. Staff were really helpful. Couldn’t do enough to make sure we had a great stay. Decided this time to eat in the restaurant. But cold for fish and chips on the beach. It did not disappoint. Waited a bit longer as food was all cooked fresh. Definitely worth the wait. Bar was well stocked so plenty to choose from. Ambience was perfect. Could have stayed all night. Music playing was perfect. Not too loud. Lighting was also great. Everywhere was clean. Room was spotless as well. Great views. Asked for extra pillows and was dealt with quickly and Efficiently and very quickly. Slept amazing. Bed was perfect. Not too soft and not too hard. Breakfast was a great way to start the day. Was sad to check out. Not I’ve found a great little getaway. Looking forward to the next one. Maybe I’ll be able to do more than one night

Nothing

When I arrived the receptionist was amazing. Really polite and helpful. Even got someone to help carry my luggage to my room. Views are amazing. Room is really smart and everything you need for a stay. We didn’t have dinner. Got some fish and chips from Franco’s and walked along the beach. Shops are really good. Passed a few restaurants. Even a cinema close by. Bed was really comfy and slept soundly. No noise from outside. Breakfast was all you could want and more. Are in the conservatory. Check out was easy and quick. Staff are really helpful and amazing. As a best western it lives up to its reputation. Already looking at my next visit

Nothing

the hotel is in a perfect loaction for the beach and we were going to a family party locally. it was ideal! rooms are really clean, although tired - but this doesnt effect satisfaction, i wasnt paying for a luxury, modern hotel. it was wonderful! staff are pleasant and friendly, everyone i encountered was helpful and welcoming!

my room was boiling hot - i think because it was in the corner and had a heating pipe run all the way around. there was a fan in the room which made it more comfortable. Again, nothing to spoil the stay, but worth noting. It is an old hotel so no air con or heating control which you might be used to. i like my room cooler - personal preference 😊

From the outside it looked tired…but on the inside it was great! Port Talbot suffers from the ‘faded sea side glamour’ effect, it’s a crying shame because it’s in a great part of the world and omg the beach is INCREDIBLE! The view from my (massive, luxury) room was of the beach (in the distance) and a sad, closed down pub/restaurant - which felt sad, this seaside town could be amazing again with some support from the government!!! Thanks to the staff, so lovely and friendly!

Place is amazing. Great pace to stay. Nothing too much for the staff. Service is exceptional. Had dinner in the restaurant. Food was cooked perfectly. Stayed in the bar. Atmosphere was that good. Room overlooked the sea. Beautiful view. Slept like babies. Even woke up to the sun shining. Had breakfast. Again it was excellent. Chef is really good. Then went for a walk on the beach. Overall great nights stay. And will definitely be booking again

Not enough time to enjoy port talbot and look round.

The room and facilities were sparkling clean and smelled nice and fresh. The breakfast was simple, with fewer choices, but full English breakfast and cereal were available, and the staff were friendly and attended to my diet requirements. The outside of the building did not look nice, but the inside was well looked after with a few parts well used and carpet weary but nice and clean and no old or bad smell. So an excellent value for money with great friendly staff.

The drive to the hotel (neighbourhood) was humble, and as I arrived at night and didn't know the area, I felt a bit insecure. But daytime, we walked on the beach and experienced a friendly neighbourhood. So the looks at night were unfriendly, but it did not seem like a dangerous neighbourhood, just humble.