We stayed in two rooms during our stay which were both clean, comfortable and warm. ( we only changed rooms from a top floor to the ground floor as my wife had injured her ankle ). The staff couldn’t have been nicer , were always extremely helpful and to Karen in particular a big thank you for all your assistance. The location is also perfect being close and comfortable walking distance to shopping and restaurants etc.

Nothing really but maybe a slightly wider range of options at breakfast would have been good.

It was a pleasure to stay in this hotel because of the amiable people at reception who often assisted me, the beautiful and quiet dining room and its views of trees, the excellent well-cooked and served breakfasts, and the warm and tasteful look of the hotel. I was able to sleep well because it was quiet and the mattress and pillows were good. The large bathroom had a lovely bathtub and a stained glass window. The bedroom also had stained glass windows, comfortable furniture and a large desk.

I missed there being a good reading lamp.

Staff were very helpful - with difficult lock, lifting luggage, enquiries, ordering taxi, looking for lost/dropped small package ( which was my fault for putting it in wrong place). Very friendly.

Breakfast problem. Some breakfast options were seemingly cooked and then kept warm long before being served. Beans were overcooked, bacon hard and black pudding was inedible - could not even be cut as it was as hard as a piece of brick. Toast was fine as done by order. Perhaps they were preparing for more guests than were available for breakfast.

I stayed in the Annexe which had a kitchenette with microwave oven and fridge - very useful as my stay was longer than expected. The bathroom had a bath and separate shower, all recently renovated and also such a bonus! Nothing was too much trouble for the friendly staff, from the receptionists to the cleaners... everybody. I wouldn't stay anywhere else when I next visit TW. Huge thank you for making a difficult visit slightly less traumatic.

Parking area a little limited so some evenings I couldn't find a spot. But there was always parking on the street nearby.

An old fashioned character hotel, with a warm welcoming ambiance of bygone times, which added to its charm. Staff open and went out of their way to please. Loved the paintings. Very clean. Great nights sleep. Suburb breakfast which even had muesli and granola dispensers. Car parking available. Only 4 mins walk into central town area. Great value for price.

It’s an old fashioned style hostel and maintained as such. There are little things that could be replaced. Some say it needs updating and refurbishing to meet modern expectation. But that perhaps would spoil its unique charm and homely feeling.

Nice hot breakfast plus cereal and Juices. Really good size rooms much larger and more spacious than most hotels Very central so perfect for town access All amenities in the room, tea coffee etc, mine had a kitchen area with fridge and essentials in it that would be needed, glasses, plates cutlery etc. Separate shower and freestanding bath and spacious bathroom Compared to photos on booking.com room was more modern and has clearly had parts/decor updating

Good location, quite close to the centre and train station - and the festival shuttle bus, our main reason for being in TW - decent sized room, nice friendly staff, super comfortable bed and very nice bar (which we had mostly to ourselves on each day's return from the festival!)

Not so keen on the breakfast, mainly because of the limited choice, but not a massive issue, just a personal one for my wife and I.

The location suited us perfectly. it was easy to find as we came up London Road, and the car park at the back was a real bonus. Going down the side road led us straight to the pedestrianised shopping area & our choice of Bills restaurant for supper - many other choices available. The room was clean and the bed comfortable. We appreciated the choices for breakfast, & the availability of vegetarian sausage. The bar & lounge looked welcoming & the receptionist was pleasant and efficient. Excellent value for money.

We stayed here as it was very convenient to walk into the town for New years eve. Our room was very comfortable, newly refurbished with excellent facilities. Good freshly cooked breakfast. Staff welcoming and helpful.

My partner had a painful leg and we were on the second floor, so climbing the stairs was rather difficult. We were told we could have asked for a room lower down.

Location was great as it was within easy walking distance of everything we wanted. Room good and clean. Hotel staff were very helpfull. Car park at rear was also a distinct benefit. Breakfast also good.

Lots of stairs. A bit like a rabbit warren but to be expected as it is a very old building. Large keys for the room doors which you had to be handed in and picked up when returning every time you went out.