Location is excellent.it is a very old hotel and retains most of it character. As an out of towner, I went to school in Shrewsbury I had aspired to staying and having dinner here. Ella at early evening check is was absolutely excellent. Calm patient, helpful friendly, multi tasking and achieved an acceptable solution. Breakfast food and staff also excellent.

Dissapointed Dinner wasn't possible as chef had an unavoidable family emergency that's understandable. But staff refused to organise an additional charge room updrade, 24 hours before check-in and again three or four hours before check-in. So at check-in the only upgrade (from a really pokey twin room to a simple double), on offer for +£70 was 4 poster bed and roll top bath that I had refused earlier in the day. Ella eventually telephoned her manager a found a simple double as I'd requested 24hrs previously. Unnecessary stress for all. Private parking £10 failed to work despite registering at reception we were charged £15.50. Would have been better and less stress in the multi storey.

Friendly staff Comfortable beds Great location Very good breakfast

Cleaning lacked a little, hair on the bathroom floor & in bath plug hole so it wouldn't drain until I cleaned it - not nice! Bathroom not cleaned in the 4 nights we were there

Breakfast was quite small

not a fan of the breakfast, a bit too small

Great location

Bed was on rollers and kept coming away from the wall

The breakfast was excellent and the service was very fast. There was a good choice of breakfast items on the menu Plenty of hot water and the bathroom facilities were great

The hotel is old but it should review its cleaning rota to include more frequent dusting of doorframes, wooden panelling, skirting boards, picture frames etc. Rooms should include a toilet brush and there should be more than one toilet roll in the bathroom. Our room No 1 was quite cold in the evenings as the heating was not on nor was there any spare blankets. I have a bad knee and use a walking stick but the lift was out of order for the whole duration of our stay.

Location was excellent. The setting was beautiful.

One way system was confusing-needed more information on how to get to and from hotel by car. Cooked breakfast was poor. Couldn't cook poached eggs. How they can overcook the yolk and yet undercook the white is beyond me. Also grilled tomatoes werent grilled-they were barely heated.

Location excellent. Breakfast and the breakfast room very good. Lounge/bar area spacious and comfortable.

We stayed in the King James suite but were disappointed - it was just a largish room with bathroom, quite lacklustre. We had a 4-poster bed which was rather narrow. All in all, not worth the £195 per night charge. There was confusion at check-in; we had phoned the previous day and been advised our room had a walk-in shower, but on arrival discovered that this was not the case. We were offered King James suite instead (with a walk-in shower) BUT the length of time in getting this room prepared was unacceptable, bearing in mind the cost of the room! And, on our last day we returned to the hotel at 4.30pm after full day out to find that the room had not been serviced! (Not to mention the broken toilet seat lid ..)

great location , lovely room , fantastic breakfast . the staff in the morning were very helpful and helped us celebrate our friends birthday.

on arrival the staff were extremely rude and discourteous. nearly walked out and left .

Character, location, staff and food.

A weekend checkout involved dealing with almost unfathomable experimental traffic restrictions to retrieve the car from the nearby car park. Only a few minutes walk away on foot but eventually resorted to getting a taxi with our luggage, as did some other guests. It would have been good to have had some advance warning of this so we could have made our move before the restrictions started at 10am.

Lovely old hotel..Breakfast was good and the lovely lady who brought the breakfast out. Beautiful location

The room was a bit noisy due to the pub next door, but it did subside . We did feel the lady who took the breakfast order could have been a bit more polite