Everything. Price, ambiance, room, bed comfortable, shower powerful and lovely wash stuff, breakfast delicious and vast options, it just got better and better. It’s even got a pool. 9.99/10 just a few really minor niggles.

Being really picky; parking was £12 which I thought was excessive. The receptionist booked a table in the restaurant which didn’t go through then the same thing happened with the parking. (This did not actually affect my experience as it turned out, but could have)

the restaurant was absolutely brilliant nice food and the service was top notch the sauna and pool was very good the room was perfect

the check out was as i was charged double for parking this was quickly rectified however i have been charged for everything and paid obviously at checkout then after checking my bank balance few days later i found they also took out the £50 holding fee/deposit ,although i paid the outstanding bill at checkout .............. after a phone call and call back i was told could take up to 10days to show back in my account ....never had this at the Celtic manor and stayed there over 15 times in the past with the same set up ..

The bathroom was just the best. Felt like I was in a spa. The food in the restaurant was also the best I had ever tasted. The vegan options were brilliant. They also accommodated my two vegan children by making vegan pizzas which weren’t on the menu which my eldest also said was the best pizza she had ever had. The find the dragon was also a nice touch in reception. My daughter thought it was amazing getting a certificate too.

Pillows were a bit lumpy, but this meant they had been cleaned though as it was clearly from being tumble dried or washed. I jumped a bit in the night and didn’t sleep great. Soundproofing of other doors on the corridor weren’t great. Woke us up a few time when people were going back to their rooms and random times.

Our stay was great overall! Room was lovely and the breakfast was very good value for money. We enjoyed our Dinner in The Rib which was excellent and then enjoyed drinks at the bar which were pricey but the place had a nice atmosphere with the someone playing the piano throughout the evening. The breakfast the next day was excellent and full of choice! The bedroom overall was everything we needed and clean. It was my partners birthday when we stayed and they gave us two free drink vouchers which was a lovely touch.

When we booked it stated there was a pool, as we were there for relaxation it was a big part of the stay. However, when we arrived they said it was closed for our entire stay which ruined our plans.

The breakfast was spot on with lots of options. The location was ideal with easy access. The hotel itself is fantastic and the staff were extremely helpful. James at reception was great and provided a very friendly welcome upon arrival. The whole stay for my wife’s 40th celebrations with family was perfect from start to finish. Only downside is the drinks can be expensive at the bar. But the hotel stay is a good price so it evens out. Highly recommend booking this place.

Bar prices were slightly high and would’ve liked a mini refrigerator in the room.

Friendly staff, good breakfast, good swimming/spa facilities

Having to pay for parking. We were given a disabled access room (not requested) which was a little disappointing as it was on the ground floor & it felt a bit ‘exposed’. Also we had an adjoining room & the door between the rooms had not been locked properly - we were a little shocked when our neighbour tried to ‘visit’ us while ‘exploring’. Fortunately the door chain/bar was across so it didn’t open fully! We have always had lovely rooms on previous visits so we felt a little cheated on this occasion.

Room was good size for family. Pool and gym were well equipped Breakfast was nice

Paying for car park in addition to room Amount of emails and texts from hotel, made it too complex to keep on top of (10 emails and texts received for 1 night stay). Staff appeared to not be bothered about roles e.g. reception staff when handing key "your room is .......well not sure where but it is on this floor". With w young children near bedtime being told which direction to go (as 2 options in different directions would have been helpful).

I side the property was nice enough. Breakfast was good.

They will charge you a £50 deposit on checking in. This isn’t a pre authorisation, they actually take the funds and do not immediately refund on checkout. Furthermore they charge £10 for parking. Be sure to ask the parking is deducted from the £50 as they will try to get you to pay it on top. I’m thinking of reporting to trading standards as this is clearly just a way of hanging onto cash, no doubt in an interest bearing account. This is common across all their properties, as my friends in the main resort were charged the £50 too. Still no sign of my refund yet.

Staff were brilliant. Room was great, massive room and comfy bed Live music in the evening of the night we stayed.

The only reason I gave cleanliness a 9 was due to our walk to our room, most other rooms had piles of empty beer bottles and rubbish outside. Also, the only reason we booked this hotel was to swim in the pool, luckily we got a booking as we were unaware you had to book to swim. If we were unable to reserve a time slot, we would have been very disappointed. Maybe this should be highlighted in your booking confirmation to avoid any future guests being disappointed.

Friendly staff

Breakfast was cremated, maybe the Celtic Manor Collection but nowhere near the Celtic Manor standard