clean rooms great bathroom friendly staff

The room itself was lovely and the staff were super helpful re parking our car! Bed was comfortable and for the price we paid, super happy!!

We were a little surprised that it was essentially a converted house, but, this didn't cause any issues

How comfy the bed is we slept so good in the bed and looking out the window to see the train going passed

The kettle We found that it wasn’t usable for hot drinks and nobody told us that there was a socket to insert the other key for the electric in the room

The receptionist was very helpful and accommodating. The room was spacious and well kept. Facilities were fine and easy access from the city centre by walk.

Window above bay was open and difficult to reach to close. One or two minor maintenance issues.

Nice clean room. Was able to get a room away from the road, as requested also. Lovely breakfasts and very pleasant staff.

I found my pillows a little on the hard side. However, got used to them by night 2.

Comfortable bed, good location and lovely lady on reception

Didn't realise I had to go to the Gateway Hotel first to get my room key, so it would be helpful to have been informed of this prior to checking in, but everything else was lovely

Excellent value for money. Clean room, comfortable bed and tea/coffee making facilities. Good sized shower and plenty of hot water. Free wifi, TV and iron/ironing board also present but I didn’t need to use them. Breakfast good and very reasonably priced. Not particularly glamorous but if you’re travelling for work as I was, or just need a bed for the night at a good price, I would highly recommend the Gateway Express.

Room was very cold when I arrived, windows in bathroom and bedroom slightly open, it was below zero outside and I couldn’t get the windows shut. However heaters in both rooms worked well and didn’t take too long to warm the space up.

Clean room. You could adjust your own heating. Decent lighting.

As my room was in another house a few doors down the road and that I travelled alone, I did not feel comfortable with the area/place as it seemed a bit odd at first. However, once in my room I released it was good and safe.

i liked when i asked for the room on ground floor and they did that for me,i was very happy as i’m disabled but they sorted it out straight away,brilliant stay.

N/A

The room and shower/wc were clean. Comfortable bed (there were two singles in the room). Tea coffee and biscuits provided. Plenty of power points. This was a room at the back of the house, so was quiet.

There were no coat hangers. Everything else was fine.