Lovely lobby, very friendly and helpful staff, great breakfast.

Our room had a balcony with a view. However, the balcony was above a busy intersection on a very busy highway. Too noisy to enjoy - breaking trucks and motorcycles. Our room was decent. One lamp was missing a lightbulb and I tried to call the desk, but the phone didn’t work. Walked downstairs to get a bulb but maintenance had already gone. During the night, our toilet was plugged, but maintenance was gone until 7am. Maybe it was bad luck, but ask for a room away from the highway.

The lobby was so charming and inviting. Enjoy the complimentary breakfast outside on the terrace or next to a roaring fire in the dining area. We were traveling with a dog and they were very accommodating. The entire staff was very friendly and helpful. Location of the property suited us well because we were taking day trips toward Sedona and hanging around Prescott at night.

This isn’t a critique, but the only thing I could say is that our room was facing the main road and it was a bit noisy due to the traffic, but I think that’s because it was a pet friendly room.

The complimentary coffee bar and breakfast buffet was a big deal for us considering we had two children. The older lady who seemed to have worked the kitchen area was so understanding and nice with accidents occurring (on our behalf) we really appreciated her. All front desk employees were great with hospitality, provided great customer service and was very informative. A couple employees recommended some really good places for us to take the kids to and this is really what made our trip complete!

I do not know of the housekeeping policy, but assuming housekeeping was supposed to come on a daily basis, they did not come one day out of the four days we stayed (not too much of a big deal). Something that really disappointed me was that I found old chewed up gum stuck to the bedside lamp shade (but considering how understanding we are, this also was not a big deal to us). We’ll definitely be coming back!

Overall, the hotel provided an exceptional stay. The breakfast was varied and delicious, the room was comfortable and well-equipped, and the bed ensured a great night's sleep. The attention to detail and the quality of service made the experience memorable. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

We couldn't find anything to dislike about our stay and would highly recommend this hotel to anyone seeking a luxurious and enjoyable experience.The decor was modern with an old world charm creating a touch of elegance, with a comfortable and inviting atmosphere.

The Breakfast was excellent. Great variety, well stocked and very tasty. The options of little things, like granola, sliced almonds, dried cranberries and many more topping choices is a really nice touch. Well seasoned eggs (with or w/o cheese), plenty of sides and, the "seasoned" waffle makers made it easy to get a crisp crust with an airy center. The King size bed...very comfortable! The view from the balcony, spectacular. Close to plenty of things to do. The lobby is just beautiful. Rolling fire, game nook, two-top tables for wine or freshly baked cookies, quite the aesthetic grand staircase and a picturesque piano to bring a regal appeal. Bob, the manager was helpful and kind. The Wait staff, very accommodating. Teresa, the Breakfast Matron, attentive and well organized. Not to mention, a good cook, if it were her who provided the prepared food. If we come through that area again, hands down, we'll definitely return to your place.

The property was warm, inviting, and relaxing. The lobby was decorated beautifully for Christmas and every time I walked in, I was greeted by a staff member (Sophia was so sweet and helpful). Our room was clean, had a fireplace, and a small balcony perfect for morning sun and coffee. I personally enjoyed the distance between the hotel and downtown (about a 10 minute drive) because my husband and I wanted a quiet, peaceful trip. However, if you want walking distance to shops/restaurants, choose elsewhere. The hotel has a pool, although it was closed for season. The lobby has a large seating area for guests with multiple couches and tables, a cabinet full of board/card games, and fresh cookies and coffee/tea at all times. They also sell a selection of beers, wines, and non/alcoholic beverages in the lobby. My husband and I will absolutely be back as we both thoroughly enjoyed our stay!

The only downside, which really isn’t a big deal at all, is the TV is cable (no streaming services). While this didn’t bother me at all, my husband was and we ended up buying a streaming device on sale down the road to use. Again, not an issue for me but I can see why this might upset someone with kids (or a husband who hates commercials — insert eye roll).

The property grounds were beautiful. Nice views out of all the windows. The lobby area had chandeliers, nice furniture, and a place to get a glass of wine, cup of coffee, and/or home baked cookies while you enjoy the fireplace ambience. Hotel rooms were clean with a nice size frig and a balcony. Free hot breakfast with all kinds of breakfast choices. For the price, I thought there was a lot that the hotel had to offer. We would stay there again!

The only thing that could use improvement was the carpeting/flooring especially in the common areas.

The location was right where we wanted to be, the hotel was absolutely gorgeous and the staff was very welcoming and accommodating. We loved our room, the bed was very comfortable and the room was very clean. The breakfast the next morning was more than we'd expected and to be able to sit next to a fire and look out the window with the sun shining down upon us was just an amazing breakfast. We will definitely be back to stay here!

The full breakfast was good. Made fresh daily. The lobby area was so inviting. Plenty of seating to relax and enjoy. Soft music played. We went down every evening and played games. Great place to meet other guests. Hot tub was good. Staff very friendly. The assistant manager called me and apologized for the confusion on pricing and gave me an adjustment to the price.

When I called in to make a reservation I was quoted one price. When I received the email confirmation it was another price. I spoke with one of the managers and was, " not sure why I was quoted the wrong price, but that was the price." I didn't feel as though the person on the phone being at all accommodating. I ended up canceling and booking through booking.com. I was told I was okayed for early checkin. When I arrived I was told I couldn't check in until after 3, due to an issue with the room. The hot tub timer would not stay on more than 5 minutes.

The room was large and well-equipped, with comfortable beds. The toiletry products were very nice, and the shower was strong and as hot as I wanted. The location was excellent, close to the Granite Dells and a short drive to the historic downtown. Breakfast had many choices and good coffee!

Our only issue was that for some reason on,y one of the beds was made each day, when both had been slept in. We mentioned this to the front desk, and I’m sure it was addressed.