The location was convenient and the parking was included and on site. The room we were eventually moved to was excellent. The view was wonderful.

The AC did not work. It took over 2 hours to have it evaluated. The front desk person made it clear they were booked and it was unlikely they could move us. I had to stay in the lobby to make sure they kept their word to make sure it was checked by the electrician and a new room was found. Our family was visiting for a funeral, it was a very hot weekend. It finally was resolved by the electrician. Would have been helpful if the front desk staff would have communicated with us and been committed to make sure our stay was pleasant. The staff was very off putting and made it clear it was our problem and not theirs. Would not stay again, sorry

The rooms were clean and spacious, beds were comfortable, coffee in the room. Bathroom was clean and spacious. Overall although I listed some cons, I would stay here again with eyes wide open.

Beware - mandatory extra cost per night for services that most other places provide for free - such as wifi, self parking etc. Breakfast if you include into your room rate is only for the "sonesta breakfast" - not for other things on the menu that might even be cheaper. Strange setup.

The price is what reeled us in. much cheaper than surrounding properties for the 3 nights we needed. Hotel lobby is large and and clean. Room was comfortable. window opened for fresh air. Bathroom was large, shower was ok but dated. Parking was great, lot seemed safe enough. We would stay again.

Bathrooms are a bit dated. Shower head sprayed. The first room we were put into had an adjoining room and we could head a man talking on the phone for hours while his child screamed and screeched at a very loud tv set. We were moved but because the hotel was full, it was to the other side of the screaming child room. this time no adjoining room door. made all the difference. Always ask for a room without an adjoining door.

the property was clean, and some what safe. The rooms were great, and comfortable.

Our shower did not drain when showering. But did get a complimentary breakfast because of it. It had poor lighting in the back where handicap parking was located. when I had to go to my truck at night to get something, I stepped off the side walk and then I tripped and fell over the cement parking block. (hurting myself really bad as I fell) because it was so dark outside with no lighting. You need more lighting in the back by handicap parking. I didn’t report it because it was late at night and I just wanted to get back to my room.

short walk (should you see fit) from the Amtrak station, reasonably safe at that, time of day notwithstanding. The room was quiet and clean. I didn't have to wait a long time for the elevator, I was on the 10th floor.

The Extra blanket needed to be cleaned again. There were some random sticky spots and human hairs left on it. But that was the worst of it.

I was a little bit disappointed that breakfast was not included in the price but overall everything was good, comfy bed, clean room, clean lobby and main areas, close to restaurants and bars, nice staff everything with the best budget so 5 stars so far…

I had a room with view but the window was so dirty (from the outside) that I couldn’t enjoy it properly:(

We didn't get breakfast, it was $30 a person. We went down the street and it was $30 for 2. I'll be eating out or have it delivered if we come back in the future.

I'm allergic to dogs and cats. I didn't know it was pet friendly. But...it's a beautiful hotel.

Clean, safe, and pleasant environment. My kids loved our stay, especially the indoor hot tub and pool! Right across the street from shops and restaurants at Bay Street, you can’t beat the location. We will definitely stay again the next time we’re in the bay.

My only complaint is our room didn’t have a microwave and the shower floor was slippery for the kids.

The property has all the amenities and they were utilized and cleaned. The staff were helpful and nice. We got our room and everything in it was in working condition.

The lighting in the room was very minimal and not bright.

This was a last minute booking and we were able to get a really nice room with a bay view. The room clean, stylish and comfortable. Nice all the way around.

We checked in late and were not able to order any food and there wasn't a vending machine either. Having some food option, however small, would be great for those coming in late, tired and hungry.