Very pleasant, met our needs. We love Best Western. We were thrilled to get a ground floor room.

The TV in our room wouldn't stay connected to the streaming channel. Someone came to fix it, but it didn't help. Not that big a deal because we don't really watch TV. Just curious to see what was on. Another thing: In the breakfast area there were several guest children who were barefoot. They were such sweet kids that I didn't really mind, but I know BW would definitely not want to get caught allowing that.

The lady working the front desk was super polite and helpful in order to accommodate my family. The breakfast had a wide variety of everything and was all good. The welcome cookies was super sweet!

The hot tub was a weird greenish cooler - looking like it needed to be cleaned. The breakfast sausage was overcooked but everything else was good! The bathroom was small but was completely manageable. The only bad thing is: there are NO outlets by the beds, so bring an extension cord.

My room was clean & comfortable and had the best shower I've experienced so far on my 3-week trip.

The breakfast was pretty lame -- as so many “included breakfast” offerings are. I had to throw away the scrambled eggs -- not sure what they use (undoubtedly something pre-made) but the texture was just plain weird. The sausage patty was a weird texture, too. Hampton Inns know how to do breakfast right, with plenty of fresh fruit, good quality yoghurt; muesli & dried fruit. It's really not that hard! I'd much rather have a lighter, good quality cold breakfast than a “hot breakfast” comprised of fake food :-/

Hotel was incredible! The breakfast was outstanding. Very delicious and loved the variety. Great location for visiting Mesa Verde National Park and surrounding areas. Great laundromat for laundry just up the street from here. There were ants in one of the rooms and they gave us a discount on the room because of it. Front desk staff is amazing! Loved the warm cookies available at check in! Great touch!

Breakfast was more than a continental as advertised. It was a full breakfast!

Opened our room and fridge open with dirty rags hanging out and dirty towels in corner. Everything else was made up in the room. It was clear that they defrosted the fridge (as it was also unplugged and dresser it was in moved diagonal) and housekeeping forgot to pick up rags. The floor was also not mopped as I stepped in something sticky and in more than one spot! Everything else in room was very good! Not a complainer...room was great just needed to be touched up.

Check in was super smooth sailing & I cannot remember the guys name but he was super friendly (evening shift)! Parking was almost full & he offered to move his car if we couldn’t find a spot near our room. Rooms/beds very comfortable. Breakfast was delicious and the whole dining area was kept super clean.

The restroom was very small/kinda hard to get around. Shower head was huge and kind of overwhelming, hardly any room to not get wet in the shower.

Selena D, you night auditor was amazing. Friendly, courteous and helpful. She gave us a room that perfectly located for my disabled wife. Then showed us where to park to make entry and exit easy given my wife's stroke and her challenges. In today's environment it's rare to get genuine and exceptional service. Side note - the breakfast was excellent. The next time we travel to and from Texas we know where we are staying! Thank you - Jerry and Heather Hoyt

The bathroom only had a fan and light that where together, a separate light only would be nice, mainly for the adjacent room benefit. Late night bathroom visits are loud when they could be quiet.

Courtesy of staff. Cleanliness of facility. It is a great place to stay location wise to visit the area. In all the years going out for spring break, this is one of the best hotels we've landed. Very happy.

Rooms are spacious and very clean, but furniture is a bit old and too bulky that steals space from room. It could have less and we wouldn't mind have the "floor" space. And maybe, a bigger TV screen would fit with smaller furniture.

Perfect, lied the extra louge area with a real desk chair that was comfortable and all the little living room was well done.

Nothing. I did find the room number 315 to be amusing as it turned out to be a first floor room that was easily accessible. Desk directions to room were very good.

This property was in excellent condition! It was so nice and the staff was lovely

There was nothing I didn’t like about the property, it was beautiful and the staff was so friendly, thank you BW Turquoise Inn at Cortez , for making a heart broken woman feel very welcomed!