Staff was amazing. The manager during the day, Freddie was awesome! The cleaning staff, a young lady on the fourth floor was about ready to end her shift and still took the time to change the sheets when requested with no complaints. Facilities were clean and quiet.

I checked in closer to midnight - the young man who checked me in charged me double, as well as the incidental fee (an extra $417 in addition to my reservations already paid for on booking.com.) I spoke with the manager in the morning who stated I shouldn’t have been charged by the hotel since I’d booked through booking.com - however, he informed me it would be returned in 3 to 5 business days. Definitely an inconvenience. However, it should be returned within the week!

It was nice. Room was nice. Fairly modern.

They had a telephone which was not plugged into the wall. I plugged it in and still had no dial tone. I needed to call the front desk and could not. Was never able to connect to the Wi-Fi. Kept saying “no Internet” (in red). Tried several times. Never was able to connect. At checkin we were not given the password so, that’s why I was trying to reach them by phone. Lastly, did not care to be given a voucher for breakfast. I guess since it was a restaurant, that must be how they “control” the breakfast traffic. Somewhat disappointed with all that. The room itself was fine.

The staff were always professional, congenial, and accomodating.

The hotel can get rid of old towels/washcloth that were yellowish and stained. Although pillows were filled with down feathers, the pillow cases can use some sprucing up because they were too soft or worn out with use. I emailed the property a few times regarding some concerns brought about by Hurricane Milton, but to date , I am yet to hear from management. When I checked in, thenfront desk was not aboe to locate my reservation only to find out my entire reservation was canceled. Luckily, they had rooms available, but was not able to get the type of room I originally booked for. Communication and follow-up can be prompt or timely when guests try to reach them especially a few days before the arrival date.

The property was amazing! This is always my choice when I come to Jax. However, booking didn’t inform the property I’d paid on the app so upon arrival I was charged - again! Denzel told me to call booking immediately because on their end it was showing as not paid. Denzel was truly helpful. Dealing with booking is the horrible part of the whole stay, they’ve not refunded my money and are requiring much more than they stated on the initial call of the overcharge, it’s almost as if they don’t want to refund my money and keep it. This is not the first booking has done this with me, at this hotel. I ended up extending my stay and booking through the hotel itself which actually worked out cheaper. Think before you use booking, check the actual hotel, you may work out better and not have to fight to get your money back when they charge you twice!

N/A

There was a wonderful selection at breakfast and the staff who served breakfast was attentive and extremely friendly and helpful. Check in and check out were quick and I felt welcomed and appreciated as a guest.

No complaints

Professional and friendly staff, clean room, easy location to find

Some ants in the room on the 4th floor upon arrival. But it was clean for my stay

Rooms were really nice. Staff very friendly. I would definitely go back

Only complaint is no microwaves in the room and I had to heat my food in the lobby. Little inconvenient but No big deal though

Property was very well kept and up to date. Staff is incredibly helpful and welcoming, and really take pride in making sure that you have a great stay. Will definitely book again for future visits to Jacksonville.

No free breakfast

Very comfortable bed. The shower was amazing, really beautiful. The Bed was also nice and cozy. I’ve went to hotels where they give guests sheets to sleep with but here? I was given 2-3 sheets, a comforter and nice TV

There was no microwave . We paid all that money only for it to be no way to heat up food. Yea