Hotel was quiet. Had a neighbor that had his music playing loudly, shouting, slamming doors. I asked the staff to be moved but because of the holiday the hotel was full. MJT address the issue & not one sound come from that room the rest of my stay. MJT addressed my issue.

Hotel needs love! Carpet, wallpaper, drapes outside of the rooms. carpet needs cleaned or replaced (definitely needs vacuumed everywhere). It's dirty looking! Wallpaper is peeling off the wall. Drapes are dirty looking and in some spots the place just smells old.

I like the location of the hotel, and the room space was nice.

First I don’t like was I booking the room and I get there no microwave and no fridge and I have my two kids. But the girl after 11:30 pm give me other room. No POOL THAT A NO! NO!! Bc kids love pool. They say was out of services and pool look good. The fire alarm was hanging was broken beeping all night long.. I ask the room services lady for a towel and she give me attitude and tell me I need to ask in the from desk long short I never get clean towel.. thanks god I always bring my own towel. And the elevator they really need to I tell new one. When the door closes the sensor never make it open again and is in bad shape like very bad. I think that be all.

The check-in processes. The staff made sure not only everything was in order, but also made sure that our room had everything that we needed. Also, explaining to us the different doors that we could use going in and out of the hotel.

It really hard to say what I didn't like because everything suited what we were there for. Yes, I know that there is always for improvement, but sometimes if there isn't a problem, don't always try to improve on something if there isn't a problem.

Beds were comfortable. Staff was friendly and helpful. Location is convenient for my purpose. Easy access to the property. Hassle free check in and out. Exterior is beautiful.

Interior is in bad need of renovation. Elevator very noisy and has a weird smell like a rusted can. Interior is in need of updates thru out the property. Pool and hot tub under repair, couldn't this have been done in the winter time instead of beginning of summer?

Location

It looks like the hotel is about to do some remodeling. The walls in the Halls his mold on it and in my bathroom were the wall and ceiling treats meets there was mold😔

Beds were super comfortable- we hadn't slept that great in such a long time and got to take lots of long naps on our vacation. Bathroom was nice and bright and the shower had great water pressure. Heard a little hallway noise over by the door, but overall the rooms were really quiet and we never heard our neighbors. Great price for the length of our stay. Decent breakfast selections.

Tv was a little finicky- volume buttons wouldn't work on tv or remote and if one of the cables was bumped ever so slightly, the picture on the tv would go out and took a while to get it just right so it would come back on.

ALL staff members, including housekeeping, were friendly and very helpful. Although the building is not new, it is well kept and has a pleasant aroma. The included breakfast was fairly hearty - hard-boiled eggs, a variety of cold cereals, apples, yogurt, bagels, bread/toast, DIY waffles, apple and orange juices, coffee, assorted teas. The room was quiet and clean, with a refrigerator and microwave, and the bathroom was very clean. Closet space was adequate, and an iron and ironing board were also stashed in the closet. The A/C worked very well, and the bed was QUITE comfortable.

The pool and jacuzzi looked like they were closed -- I didn't check them out personally, but they looked like they were in the process of being cleaned.

I had just arrived in Jacksonville and I had a awful experience I had been driving for 12 hours couldn’t get a room no where I arrived at ur hotel ur front desk clerk was extremely helpful and made sure I had a room for the evening she was the best front desk clerk I have ever encountered thank you so much for ur help

I arrived around noon, much earlier than posted check-in, and the extremely gracious front desk staff immediately found a room that was ready. Customer service on point! The room, 402, was clean, airy, fresh-smelling, and borderline chilly. (I like chilly.). The water pressure was ample at 8:00 in the morning, and the hot water flowed abundantly. The bedding was spotlessly white and luxuriant. This is a La Quinta?? Well done, Team Jacksonville for stepping up!

There is nothing that I disliked about the property. It was appropriate in every way for my needs.

It is an older hotel and it looked like it. Dirty stained carpet throughout the room was cleaned, no complaints there. The restrooms could use a bit more cleaning. Customers shouldn't be seeing mold in the restrooms. The elevator was slow and made a noise that sounded like the elevator was going to shut down.

Other than the dirty carpets, moldy restrooms, and very slow elevator. Nothing else.