Staff was super helpful and kind. Location was perfect, view was spectacular from our room! I can't comment on the complimentary breakfast because our flight was super early, but the staff helped arrange transportation to the airport and made our morning hassle free. We stayed here after a 4 day cruise and wanted 1 night in Miami before we headed home. They let us drop our luggage off so we could explore before check in and they were even able to get us in a little early. We stayed at a different hotel when we flew into Miami prior to going on our cruise and it was a total disappointment. This 1 night here made up for our 2 bad nights at the other un-named hotel! I'm so glad my family and I were able to enjoy a fantastic day and night in Miami before we left!

The doors to the pool locked you in and you had to ask someone to open the door. Hopefully they get that fixed soon, and the elevator is a wee bit scary and needs to be inspected.

The hotel is in a very nice area in downtown Miami. Arriving there from the airport is a no brainer. The hotel itself is clean and staff is very friendly. Many speak Spanish as well. The room I booked was very spacious, more than I was expecting. The bed was comfortable! Now, the pool and the gym are humble. Enough for you to enjoy a bit of the sun and move your body, but don't expect anything fancy.

The breakfast was a bit underwhelming, but you get the basics: Bread, eggs, sausage, cereal. But it is the same thing every single day, which can become boring for longer stays. It would have been nice to have some more variety.

Location was great. Modern and appealing building.

Breakfast as adequate but don’t like the waste created but not using proper cutlery and crockery.

It was clean, quiet, very close to the cruse port.

Spoke with someone on the property who advised they offered a shuttle bus, he did not discus or inform me that there were only specific days it would be in use. I called the day our flight came in and asked did they have the shuttle bus running in the morning to take us to the cruise port, I was told yes. To only get there and find out they in fact did not offer it because it wasn’t a day the shuttle was running. VERY MISLEADING, this was the only reason we booked this hotel.

The location. Nice river view. Nice view to brickel city center. (Request river view) 15min walk to Bayside area. Ross, wholefoods, publix are approx 10-15min walk. A lot of restaurants around. This was my 2nd stay for the year.

There are 2 elevators. On some days, only 1 is working, making it constantly occupied. Breakfast is included, but it's not that great. Just basic breakfast.

Close to the cruise port

Staff could have been a little more welcoming - little rude. All it takes is a smile and “Welcome”

The hotel was beautiful and centrally located near attractions and close to the airport. Right in the center of Miami Downtown. The staff was very friendly and polite. Spacy and modern room with amazing views to Downtown and Miami River. Two large beds in our room were probably the most comfortable we have slept in. The breakfast was good, fruit juice, tea, coffee, fresh bread to toast, fruit, yoghurts, cereals, eggs, equipment for fresh waffles preparation etc. You can take as much as you want. We will definitely return.

We couldn't open the window.

Breakfast could provide more green salads and meat or egg dishes. Staff altitude is good. facility are clean.

Ideál location close to everything and to port if you come for a cruise but also close from multiple metro stops. Coffee in room, spacious room, breakfast is amazing if you are here for a few days otherwise it can be boring. Two type of eggs, sausage, coffee, tea, 3 diff cereals, fruit, yogurt and even a waffle station is there where you self make waffle this was brilliant. Also you have coffee tea and water in the lobby all day long for free

The bathroom’s bathtub tap was working very weird. Aircon could not be turned off but those are all minor things

The place was very nice, everyone was friendly and willing to help with anything. The room was actually bigger than it seemed from the photos. The beds were really comfortable and everything was very clean.

There were only minor issues -- we struggled a bit with the shower (how to turn it on but the personnel helped us with that) ; the hotel is right next to a road, which can sometimes be quite load (especially when someone needs to show of their car outside during the night)