The room (Bay Plus) was in the 30th floor. The view is absolutely amazing, especially from the terrace. It was very clean and moderne. The location of the hotel is also very good. You are near to many shops and public transport. The staff was very kind.

I loved the customer service from the gentleman who assisted us from the time we arrived until we checked out. I loved the views from my room. The master bed and bath were beautiful. I loved the location.

There were a couple staff I did not have a good experience with (a guy at the pool and another guy at night controlling the crowd for the rooftop). I did not like my experience at the restaurant. They did not acknowledge me being a guest at the hotel so I did not get my discount. The wait time for our meal was extremely long especially for the place not to have been crowded. Nothing was offered for the inconvenience.

perfect location. incredible roof top bar and wonderful Argentinian restaurant that changes to a brunch Sundays (worth going). great views and a real hub of attention for trendy people

shower door opens out o the floor and drips water. even closed it does. just 1 towel hook. didn’t like the open plan toilet area (needs to be more closed and sound proof). small font buttons to control everything which was irritating.

Different price than the one we expected from booking (+450)

The staff is incredibly helpful and everything about the hotel is sharp. Love the little touch of a free drink when you check in and the fitness center is really great. Second bonus workout area is awesome. The vibe of the whole place makes you feel like you need to be on the go which can be a good or bad thing. If you want to really just relax then I would pick a different area/hotel. In the end, we were looking to just relax and chill a little bit more and this wasn't the vibe of the hotel which is totally fine. It isn't the hotel's fault. If you want to be in the thick of everything, be on the go, get all dressed up for each outing and have the buzz all around you then its awesome. Just a matter of what you want out of the vacation. I assume for business the place is absolutely a 10/10.

The pool areal is really nice but really only gets sun for a couple of hours. Buildings around it block it and if you don't get a very specific area of chairs you are just in shade basically the whole time. The fact we couldn't bring our Starbucks drink into the pool area was also kind of silly with the amount of money we pay to be there. I get it in theory but policy over people isn't a good strategy when we were the only people there on a chilly morning. Breakfast is pretty good but you can find better spots in the area or other areas close to it.

Staff was very friendly, smells in the lobby and in hotel in general was great(sounds strange, I know, but in some places it’s not as good as it was here), views from the room was great, and the room in general. Tap with a filtered water is a great idea, never seen anything like that, but it’s great in terms of saving planet by offsetting plastic pollutions, and I’ve got as much water to drink as I wanted.

Plastic keycard was a mess in my personal experience. I’ve had to go to reception two or three times, sometimes it didn’t work at the elevator, many times it didn’t work on the room door, so I’ve spent a lot of time just going forwards and backwards to recharge the card.

Really loved the design of the venue and the access to the Quinto room service as well as the location in the heart of Brickell. Fred was anazing. Since I had issues with the lock of my room, I was given a room upgrade and he quickly helped me move all my belongings to the new room. Fred was super helpful and so kind!

I had issues with the lock of my room, not being able to enter on numerous occasions but was compensated with a room upgrade. 🙏🏼

Sunday Brunch is great. Staff helpful and being near to shops and restaurants makes for a great location.

We have stayed here many times, and since they have reconfigured the pool bar and restaurant access we feel it has lost something of what it had before. Many of the doors to get inside from the outdoor areas were "closed" by barriers or bits of sculpture - with no directions to another door......so you have to walk round to find another way in. Much preferred the layout how it was before....

When I arrived I was greeted by Evelyn and Cinthya at the front desk. I explained to them the nature of my stay and it turned out to be something they knew a lot about. Their willingness to go above and beyond to help me with information regarding my trip that I could never have found myself. Just wow! On the day of checkout i also had a great experience with the man at the front desk, but I didn't get his name. He was super accommodating and made me feel at home. I will look forward to seeing them all again! I forgot to mention, the rooftop bar is fantastic!

nothing!

The check-in/check-out process was smooth and the employees at the front desk were very friendly. I stayed in the King Plus room with balcony views from the 34th floor and I truly enjoyed the views and the cleanliness of the room. I had breakfast at Quinto twice and both times the food and service was great. I also order room service twice and the food came quickly (less than 30 minutes). I went to the rooftop, Sugar, one night and the vibes were great. The bartender named Keith was very nice and made great drinks. I loved how close the hotel was to all the nearby stores, restaurants and the Brickell City Centre. Overall, it was a great stay and I will definitely come back to this location when visiting Miami.