It’s a beautiful property. Everything is kept clean. The outside pool area was phenomenal. My family has so much fun and everything is included, including mini golf, rock, climbing, boats, and paddle boards, and more. There were two free waters in the fridge. The drinks outside by the pool were strong and delicious. All of the staff we interacted with were very welcoming and friendly.

There was some mold on the ceiling in the bathroom. Some parts of the pool area were a bit old and falling apart.

Everyone was friendly with lots to do even when the weather wasn’t fantastic.

The only thing I didn’t like was paying $30 a day for parking and having to still walk quite a ways to get to the hotel to parking lot.

fantastic grounds and facilities. wonderful pools. nice sized rooms. all staff lovely and helpful.

it has been 13 years since I stayed here before and I recall it better then. flamingos was not a good experience. the staff were wonderful but the food poor. Hurricanes was better in 2010. The market cafe had less available than the cafe used to downstairs years ago and always had a large queue. otherwise was lovely

- a big territory - hotel is old, but you cannot tell, it’s renovated, well taken care of, rooms are new - very clean - shuttle to the Magic Kingdom - super good breakfast a very pleasant stay! Highly recommend!

- the breakfast is expensive + you have to wait to be seated (but it’s not a big deal) - parking is not free, expensive - front desk might be more friendly + you have to show what a client has to pay for prior to charging him - no room service available 24/7. If you come late, you have nowhere to eat (it’s a big deal!)

We absolutely loved Tim and Merlot. He took time to talk to us a while and let us get pictures. We looked forward to seeing Merlot in the mornings on his perch. We also LOVED Brian, the bartender and the Lakehouse restaurant. We made it a point to buy all our drinks from him as we wandered the resort. He was super attentive, hilarious, very awesome. We Loved the bikes and paddle boats. We used both. And even though we only had 20 minutes till the bikes closed up, the gentleman let us go anyway. He could have said no. That was very cool of him and we made sure to be back on time for him. Wish we remembered his name. We LOVED the waterfall hot tub. It was fabulous. We genuinely completely enjoyed our stay. It was our first wedding anniversary and we haven’t stopped telling everyone all about it. We travel at least 2-3 times a year and this was one of the best stays.

I have zero complaints. Breakfast was a little overpriced and the eggs were a little.. wet. But honestly it wasn’t a big deal. It’s the only negative I could recall.

The hotel itself is very grand, with the main atrium being very impressive as you enter. Reception staff are very friendly during check-in and went through everything even though we had stayed before. The shuttle service is good although not as comprehensive as it used to be a few years ago. If you want to get to some of the Disney parks for opening, you'll have to get an Uber, despite the $45 a day resort fee. Location is very good however, being fairly central to all parks and there are some nice dining options nearby. The grounds and the pool areas are fantastic and very well kept. Some of our stay was also during Hurricane Ian and the correspondence from the hotel around measures in place was excellent, especially during a time that i imagine will have been scary for many! Would certainly consider staying again if ever back in the area (but will avoid the lobby bar and head over to Miller's instead).

The service at the lobby bar is appalling. You stand and wait for drinks, only to be ignored by the 3 staff stood behind the partition having clearly seen you, whilst the 1 member of staff serving just takes food orders and ignores your position in the queue. Happened on numerous occasions. As an international guest, perhaps the American bar culture differs a little too much to what we would expect across Europe and not in a positive way. The incidental charge added at check-in but also not mentioned anywhere in the booking could also catch many out. Although this is credited back at the end of the stay, it seems both unnecessary and for any travellers sticking to a strict budget, this may cause some stress!

The hotel was great and very well kept the bathroom was amazing as well as the bed , the tv was great size. They also will bring anything you ask for to your room. And we got a complimentary glass of champagne upon arrival.

It would be nice to have a microwave in the room for leftovers that you might have.

The staff was friendly and welcoming. We loved all the amenities the property has to offer. The pool is amazing. The overall feel of the property and aesthetics. It is well maintained.

The breakfast buffet for the price point could have been alot better. We had amazing meals and service during the trip except for the breakfast buffet. It wasn’t bad, just not up to par with the rest of our dining experiences. We also did not like the bedding. It was stiff and uncomfortable. We have had better quality sheets at Holiday Inn. The towels were also rough and stiff. I felt like I was drying myself off with sandpaper.

LOVED EVERYTHING. Rooms are always clean with everything you need inside. Lobbies, elevators and outdoor areas are clean as well. Hotels employees are always around and both friendly and helpful. Pool area has something for everyone. Kids love slide and grotto area connecting both pools. Me and the wife enjoy the kayaks and lounging under the umbrellas. Great breakfast buffet and nice dining options pool side.

Self parking is located far from the elevators to rooms which could be tiresome after a long day. Pricing for drinks/food are pricey but appropriate for what you’d expect at a resort.

LOVE LOVE LOVE! we stayed as a family of 3 with a toddler. We loved the amenities, pool, bike rides, food options. The room was extremely clean and I was very impressed with the housekeeping. They put away my dirty clothes in laundry bags and they even organized my toiletries in the sink. This is soo above and beyond, I really felt cared for.

The only thing I would recommend management to do is to heat the pool. The water felt cold for my toddler even when it was 95 degrees outside.