I love the location, the family suite (with living room and kitchen), the facilities are great and the swimming pool is amazing for kids!

In the last few years, I have always stayed at this hotel, and I loved it! I think it is the eighth time that I have stayed at Cabana, I have always recommended it to my friends, but this time I had a very bad experience with a completely ruined room. Peeling bathtub, damaged benches and sofas, bed with holes in the mattress… horrible! The staff promptly changed our room and apologized, but I think the rooms need urgent renovation! I reinforce that I love this hotel, but I'm rethinking it if they don't make improvements to the rooms especially.

Everything in one place. You could walk to volcano bay. But to get to parks and city walk u need to take a universal bus.

Drinks (non alcoholic) were extremely over priced. Sun screen was extremely over priced. Besides early park admission there were no guest benefits for staying at a universal resort.

this hotel was way better than expected and the best was the bed and the pools. my god, those beds! incredible comfy! pool area was not crowded at all and with free towels. two different pools so perfect for the kids. good value if you are off to Universal! would go again.

the reatuarant, the diner, was way to big an noicy. this needs a remodel to not resemble a school cantine. such a pity but we avoided to eat there the whole time. even the grab and go breakfast was way under reasonable, no healthy options to go at all and very pricey.

The pool was fantastic, we spent every day sitting around it. The water was warm and inviting, the children there were having so much fun. We didn't realize that so many childrens sports teams would be using the facility but they were all friendly and seemed to stay more on the other side of the hotel. Alot for the kids to do.

Now the bad news, at least to us. No decent food, cafeteria style food is ok for a day or two but not all week long. No sit down restaurant which meant we had to find someplace to get a nice meal. Everything there is premade and quite expensive for what it is. The cheapest meal was 30 dollars for 2 premade turkey subs and a bag of chips with a drink, not cool for a family.

The localisation was perfect. A great place close to all the best food. Close to all the parks, a wonderful 15-minute walk but also close to the water taxis and shuttle buses. Really recommend coming here.

Wonderful pools and location.

Night staff was unfriendly at check in. Seemed like I was bothering her when we got to the hotel at 3:30am. and she made a comment about why did I get a room when I wasn't checking in until the next day. I had to explain to her that my plane was 2 hours late and still had to get my rental car. Then she said the room key machine wasn't working so I had to return to the desk the following day again to pick up my keys which was a hassle and took up time. All of the other staff was wonderful and friendly though.

Staff were excellent, hotel location was brilliant and so were the coaches to the CityWalk. The pool areas were superb. Loved the heated pools and life jackets for the kids. Food and drink were really nice. As were the fire pits beside the pool, and the pool was open until 10pm at night the kids really loved that some nights. We would absolutely return to this hotel it was brilliant and the smoothie bar and Starbucks were brilliant as well. Ultra easy to use Uber from the hotel as well. The bowling was great it does cost you but was a good night.

Rooms could have been bigger. Not really much storage for a family of four for 14 nights. We had a couple of ants one night but it got sorted asap.

The breakfast was so so, not many choices and was cold.

The water pressure in the shower is insufficient to actually take a shower, I can understand trying to save water but I expect to be able to have enough water pressure to take a shower after a day in the Florida sun. The room keys also wouldn't work after three times of trying to fix them.

Great location with easy access to Universal parks. Enjoyed the pool and gym facilities. Nice cafeteria style restaurant with good options. My favourite was the milkshake bar.

The hotel and facilities are looking very tired and in need of a refurb. The 2 bed suite we stayed in was a great size for a family of 4 but the furnishings were very worn and the fridge didn’t close properly. We also had only single use plastic cutlery and plates in the apartment which wasn’t very environmentally friendly. Perhaps reusable plastic would be better. The gym is well equipped and a good size but the equipment needs replacing…the hotel told us they were planning to refurb the gym in the near future.

Location and buses to Universal. Meals area was nice and big. No issues getting seat.

Room was next to ice maker so noisy all night. Room service didn't lock Room one day after servicing. Hotel info on check in would not go through by text to aust phone. Should have written info as backup. Tried 2 phones. Shower pressure not the best as not all water would transfer from bath tap.