Room (king suite) was very nice with small fridge and microwave. Plenty of towels, etc and very clean. Large flat screen with adequate channels. Nice shower with hot water, unlike other hotels where the temp. seems regulated to warm. The breakfast was quite good, with options including eggs/omelet, sausage, gravy and biscuits, oatmeal, fresh fruit and numerous pastries. They also have an automatic pancake maker which is fun. I was contacted by a manager on the second day, just to check in and see how everything was going. Who does that? Geraldine who manages the breakfast is a sweetheart, always with a bright smile. I go to Port St. Lucy a couple of times a year to visit my grandson/daughter. This was my first time at the Holiday Inn Express, though I have stayed at most of the others. In my humble opinion, this is far and away the best of the lot of mid-range hotels (Hampton, Hilton, Ramada, etc.). I will stay here primarily in the future.

nada

I was only there overnight- basically I just needed a place to sleep and shower. I didn’t get to use any of the facilities because I didn’t have time. But my bed was comfortable and my room was clean. The service at the front desk was friendly and prompt. (Aliyah is the young lady who took care of me and she was very wonderful.) I paid $138 total for the night which I thought was fair. I did see more expensive fares for the same room and I would not have paid those prices. One thing that I did notice though, was when you first walked in the room, there is a peculiar smell, which I think comes from the air conditioner unit. Maybe it’s a filter issue? I’m not saying there was anything wrong with the air conditioner but I did notice a smell and thought you should know.

Everyone who works here is extremely friendly and helpful. The whole place was completely spotless. It was very easy access from the interstate, but I heard no interstate traffic. I felt like the people at the front desk did a good job of checking in with me during my stay. I enjoyed the breakfast. The blackout drapes worked so well! Slept like a baby!

On Tuesday night, I called the desk to see if I could find a place to get a good pizza and the person at the desk didn't seem very knowledgeable about what was available near me. Not a big deal whatsoever, but I was too tired to go to a restaurant and sit down. I wish the breakfast ran an hour longer. The placement of the soap and lotion dispensers by the sink doesn't make sense because you end up shooting the soap onto your clothing or the wall or your face. It was kind of watery, so it was easy to shoot it wrong. I'd like to see a more user friendly modern luggage carts. I've seen them at other HIE locations and I struggled with the ones here.

First and absolutely foremost, I was so very impressed with Camil at check-in. I'm retired from customer service with the airlines and I always held myself to the highest standards. I can honestly say the Camil so surpassed customer service!!! She's off the charts and I just can't even begin to explain: pleasant, accommodating, going above and beyond, sincere, sharp looking, very knowledgeable about the rewards program but not pushy. I've been all over the world and I've seen all kinds of CS. In my book, Camil is the best! Also, Maria at the breakfast buffet did a great job efficiently restocking the breakfast buffet after the high school swim team left. Much appreciated!

No one thing!

was given a free upgrade to a larger room which was exceptionally spacious, clean, and comfortable. Delicious breakfast sandwiches in the morning!

we got in super late (like 2am) and even though we called ahead to let them know we would be arriving then, the front door was locked and no one answered the call box for quite some time while we stood struggling with luggage. additionally, there were no sheets, pillows, or bedding of any kind for the pullout sofa bed available in the living room

Nice pool area. Laundry facilities. Breakfast . Maria made sure we were always well fed & taken care of! 🥰

Better pricing was offered through third party. Warm coffee wasn't available throughout the day, Mostly cold & empty. Outside grilling area did NOT have ANY grilling tools to use. Room needs larger, more garbages.. Pool towels were sparse & open hours should be extended for adults only.

From the heated pool to the really nice breakfast buffet this hotel had it all. not to mention it’s within walking distance to tons of restaurants, which was perfect with our newborn

you can tell whoever cleaned our room didn’t do the greatest the in a toilet was disgusting and debris was still noticeable on the floor. As well as the sheets didn’t really smell freshly clean.

It was cleaned always great breakfast server and good!! Front desk very friendly !

The pool area was good, but towels were not there for the people and you can tell so does not straighten out the area for the next Day. But it is a very nice warm pool to hang out.

A very clean and comfortable hotel. The location is right off highwayand close to our final destination for a Surprise birthday party. Would stay here again. Very Clean and the staff was very nice, The breakfast was good!

nothing stood out

Rooms were very clean and nice. Beds comfortable and staff accommodated my request for my two rooms being next to each other. Free breakfast was good as well.

The pool was not clean. No pool towels provided. Believe there was an issue with the filtration system which another guest commented that the staff was aware.