Desk person (Ginger) was very professional and helpful. The manager was very rude and was not prot.

We had a small pet with us so I read the entire booking page and found pet friendly but no pet fee. I disclosed that we had a pet while booking and was told by booking.com that the hotel accepted pets at no charge but when we got there, the manager tried to charge us $50 even though it doesn’t say it on the website. He said that it stated in amenities that there might be a charge. First of all, that’s not an amenity and second of all what does it mean by might be a charge.

I really like Avid hotels - the rooms are small but they are well designed, with lots of little shelves and hooks for clothes and bags. This hotel was spotlessly clean and the staff person who was on duty when we checked in and still (or back) on duty in the morning doing breakfast AND the desk was so very nice and efficient. She is wonderful. I also like the breakfast. It’s more of a grab and go but I get my yogurt and cereal and fresh fruit and lots of beverage options and I feel like it’s a cleaner, safer way to go than having hot entrees with everyone handling the food and utensils.

The location had a fairly good variety of restaurants but was really right next to the highway - lots of highway traffic noise. We kept the air conditioner going to mask the noise and that meant that our room was pretty chilly. The bed was a little squishy but otherwise nice.

It was clean. Staff was helpful in that he asked if we have ever stayed with avid before and since we hadn’t he took the time to explain the amenities. There are two Bunn coffeemakers so you can have coffee all day or night if you want it or tea. The breakfast was sausage egg biscuits and egg burrito, a selection of cereal, fruit, yogurt. So “grab and go”. Also, for a $50 fee we were able to bring our small dog in our room so that was a plus.

There isn’t a coffeemaker in the room but that is why there are two Bunn coffeemakers in the lobby. Not convenient if you don’t want to get dressed and get yourself coffee in the morning or evening. I thought the $50 pet fee is excessive. The metal bed frame was noisy and stuck out past the mattress and I hit my leg when getting out of the bed. That hurts.

Very clean and new. Good value for a one night stay on a road trip. We appreciated the fact that it was no frills, such as no coffee maker or microwave in the room, but everything we needed was still available in the lobby with 24 hour coffee and tea and a microwave. Good coffee. Breakfast was pretty good. We liked that they used environmentally friendly paper products as much as possible and less plastic.

It is a little hard to find, especially at night, because the entrance to the hotel requires a few turns off the main road through small back streets. The $50 pet fee is quite high compared to other pet friendly hotels.

Ed and Chris at the front desk were amazing!!!! Booking.com was the issue, tried to check in with my confirmation code and pin because it was a pay in advance booking, but the hotel never received payment. The hotel said I paid booking.com, but booking.com never sent them the money. So I had to call booking.com to try and resolve the issue after driving 12 hours with my family of 4, we were tired and hungry and just wanted to check in. But because no payment was issued we couldn’t. I called booking.com and was on hold for over a half hour, and the issue was still not resolved. The front desk felt so bad for us they decided to let us go ahead and check in to our room, and they tried to collect the payment from booking.com. Because they said this was not our fault, it’s booking.com………and they’ve been having an issue with a lot of their bookings lately. I was told The woman before me was in hold for over an hour and a half, not a great way to start your vacation.

Great hotel, Newly built (Nov 2023) and a New concept in hotels — microwave and coffee available 24/7 in the lobby, the only “amenity” in the room was an iron and ironing board. LOVE the “mist” setting on the shower head, too!

Really, nothing — since this is a new concept in hotels, it was great staying here and enjoying what was available. Location was perfect, just off the highway, and there was ample parking.

Ed at check-in was extremely pleasant. Our rooms were so clean and comfortable! The beds and pillows are soft like home, and the amazing shower was so nice after our long travel. The Dove shower amenities smelled wonderful!! They also offer great hot brewed coffee, tea and iced water 25 hrs. It sure was a nice treat for our late night arrival!! We would recommend this hotel highly! I wish I could give them more STARS! FANTASTIC STAY & STAFF!!!!

That we were just passing by and could not stay longer with you all!!!

I am so please with the hotel setting me up another account so I could get a room and they put us where it was very convenient for us to get too .I was very tired after driving for hours just to be told they did not have my reservation yet but the hotel did what they had to to get us in a room even yhough it costs me more and it was a great stay

I did not like Booking . com because the hotel never recieved my reservation and it took me alot longer to check in but the hotel took care of it very well and did not raise t he price a whole lot ur price was total 117. and the hotel charged me total 151.

On my US roadtrip i have stayed at a number of hotels, this was by far the best. I don't need a coffeemachine, fridge and other stuff in the room that only collects dust, when everything you need is in the lobby to grab on your way to or from the room. An excellent bed, a clean bathroom and a TV and i am a happy camper. The staff was really helpful and went out of their way to make my stay pleasant.

Really nice staff. The hotel was so clean and new! Parking was spacious and felt safe. Good breakfast selection. Clean facility.

The tv requires that you use headphones and there was no volume to listen to tv out loud. No instructions how to connect your headphones to the tv. Those should be printed or explained by the check in person. Or please don’t require people to use headphones. Staff was very nice but the manager wasn’t friendly to his subordinate which is not a good look for the manager.