The room was nice and clean. It seemed like it was only a few years old. The overnight staff was very, very nice and accommodating. I believe her name was Nikita, but she was extremely nice. Much nicer than the woman that checked me in and the security guard that was outside. The bed was a little low for my taste, but it was comfortable. I love that. There’s on site parking that you can park your own vehicle, but I did think charging for it was a little ridiculous considering it’s right there on the property.

The hotel is hard to get to if there’s a lot of events going on because it’s right in the middle of several different event centers, which made things difficult to find. There was a security guard when I arrived who was extremely disrespectful and rude. The woman who checked me in, was not very friendly and seemed to be rushing me through the process.

We included breakfast in our booking. They didn't have a record of it but were wonderful in taking care of the issue. Everyone was so friendly and helpful! Area is quiet, place is clean. Breakfast was nice. Air conditioner was super great! Parking was safe and close to door. 2 blocks from Union Station. Close to IKEA and the Foundry. Many colleges in the area. Super easy access from interstate.

This a recently remodeled hotel. Bathroom was tiny. Toilet was very small and low to the ground. Air conditioner in bedroom was loud. Parking was $15 per night extra.

Location and size of room

The front desk lady just took ID card and payment method gave me the key and never said and thing else! No where the elevator which we found but it was the one on the opposite side of the hotel and was not informed about breakfast in the morning! But I just figured since the hotel was full this past weekend she was tired and over worked! So we'll give a B-

More mirrors in hotel. Only mirror was by the sink. Nice to have a full length by door Parking was very expensive and should be noted as a seperate fee.

Everything was fantastic! The staff were AMAZING! Very friendly & helpful. We arrived very earlier & were planning just to park while enjoying the sights. I went in to check on a parking pass & was blown away when they offered an early check in because they had a room ready. I was not expecting that. We were very grateful! The hotel it’s self was very clean, so was our room. We had a king suite & neither room was crowded. Very spacious compared to other suites we have stayed in. The hotel grounds were very well maintained. There was a lot of outdoor sitting space with a lot of seating options. The lobby had a great layout with many seating options as well. This a a large hotel but never once did it feel crowded. The mini market they had was a plus. Of course there was an up charge on items but that is to be expected at any hotel, but nothing over the top. I gladly paid extra for snacks & drinks because it sure beats leaving to find a convenience store. The bistro was great! although we didn’t order any food I did take advantage of the Starbucks they served there. It’s not a full menu but it served its purpose. Actually seemed that the prices were cheaper than at a stand alone Starbucks. This hotel is close to downtown. It is within walking distance to union station, about 10 minutes, an Uber ride less than $10. we did both. Overall it was a great stay!

nothing

Staff was superb. Room was great, bed is very comfortable.

I knocked off one point for the shower. That head direction is not adjustable, so it sprays all over when it's not needed. But the water pressure was great

Location worked well for my family. Walkable to all the things at union station, like the aquarium. Staff was friendly.

Only negative was our air conditioning unit didn’t seem to keep the room cool like we had it set.

Staff Cleanliness

Price of dining opportunities in the hotel Hours of dining opportunities in the hotel No one cleaned my room during my stay Requested towels and 4 big bath towels instead of 2 SETS of towels that I requested No one cleaned my room during my stay No one cleaned my room during my stay

Location Comfortable Price was ok but coulda been better for a basic room

No real restaurant and bar No black make up towels Charge for parking Snack pricing is ridiculous Won’t allow food delivery to the rooms

Location was great, quick Uber to anywhere we needed to go. Easily accessible from the highway. Staff was super nice, we were able to check in early at noon which is the earliest I’ve ever gotten into a hotel and we really appreciated it. There’s a Starbucks right in the main lobby that also serves breakfast(at a cost but still nice).