This is not an AI-written review. True to its name, the Amway Grand is an opulent, stunning hotel in the heart of Grand Rapids. Its architectural style is French classical and baroque, a remnant of the time it was The Paintlind Hotel until 1981. You see the gold leaf-lined ceiling in the lobby. The rooms are grand and exceptionally clean. The customer service is excellent. Valet parking was efficient. You have access to The Kitchen by Wolfgang Puck, Rendezvous bar, Ruth's Steakhouse and a Starbucks all within the extensive hotel. They also have a beautiful gift shop and a boutique. They are also pet-friendly.

Although pet-friendly, I would have preferred at least a small grass patch near the hotel's back entrance. the nearest patch is a 2-minute walk away in Rosa Park's circle, not ideal if you have an older dog.

It's a beautiful place, I had fun exploring the reception and ballroom areas. I requested a room as high up in the tower as was available and the staff at check-in were happy to accommodate this request and give suggestions on nearby places my 13y.o. daughter might like exploring. We were there to celebrate her birthday. Several of the tower rooms facing the river are set up to give corner views and the view was amazing. The hotel itself has a cool bowling type lounge, a couple nice/fancy restaurants and some upscale shops. None of these appealed to my daughter but there is so much within walking distance it wasn't a problem. We had a great time renting scooters and she loved the food and atmosphere at Stella's Lounge. The pool was nice but not as special as I had expected for a rooftop pool. Beds were comfortable, breakfast was delicious, no complaints. Because it's so expensive, to me it's not worth going unless it's a really special event but if that's what you are looking for this is the place.

No dislikes about it for me.

The staff is always exceedingly professional and lovely. The room is clean and we used the pool and hot tub, which were also clean. At check-in, we were invited to join the Hilton Rewards program and because we decided to, they upgraded us to a suite! It was an incredible (and generous) surprise.

The ONLY small thing was that we were invited to enjoy the bottled waters in the room free of charge (because we were upgraded to a suite) however we didn't have any in our room. Truly not a big deal- I know if we had called and asked, we would have received them immediately.

The bed was very comfortable, and the pillows allowed me to sleep all night. The view from the window was oversaw by the waterfront very good. There was very little noise from other guests throughout the night. The maid service was excellent..

The bathroom sink had fine crack on the inside bottom, recommend replacement. Construction was ongoing inside the hotel and outside the hotel which was inconvenient getting around the conference rooms on first and second floors.

I loved the view and the location. We were able to walk to our destination. We were able to walk to find dinner and breakfast was right in the building. Beautiful facility. Friendly staff even other guests staying were friendly. It was a lovely stay. Very affordable and comfortable. I do wish they had had an extra blanket on the closet shelf instead of an extra pillow but the lack of one did not stop me from sleeping. Our room was quiet, we never heard any of our fellow guests staying in the other rooms. I hope to stay again some day.

This was my first stay here, they set the bar pretty high for any follow up stays I have here. I was a little disappointed that there was not a tub in the bathroom, only a shower. Also, another packet of coffee would have been nice. There were three of us staying and only two packets of coffee for the morning.

Top notch, beautiful hotel. Will definitely be back!

The only thing that could be a problem was that our shower door didn't have any kind of seal on it to prevent water from leaking out. It didn't bother me at all, I just threw a towel down on the floor. But I can see where if someone didn't realize it, they could slip and fall as the tile is slippery when wet. I am not sure if all the shower doors are that way, but it would be a good idea to seal that somehow. Other than that tiny issue, our stay was exceptional, and I'll definitely be back!

The room was enourmous, the beds cushy. Super clean. Felt very swanky and posh. Plus we loved the character of the old Pantlind side of the hotel. We kind of felt like we went back in time!

The only complaint I have is parking is expensive, but I think that is to be expected in any larger city with a little more upscale hotel.

Breakfast was tasty and surprisingly affordable. Usually hotels charge double for breakfast foods but this place was reasonable. And the hotel is absolutely stunning.

The room could have been a little cleaner. But it really wasn’t bad. I just know the bathtub and grout and stuff could have been cleaner cause I clean for work.

Super great location to walk and enjoy things with the family, great food and wine selections and clean rooms. The elevators to the parking garage smell like strong human pee, which it looks like was done on the corners of the elevator, it's sad the parking garage elevator is so nasty that connects you to two nice hotels is so dirty and gross like this.

Non heated pool for such a fancy hotel.

Room was clean and the shower with the glass door was a nice surprise; something I have at home but never find at hotels. View of the river and town on the 25th floor was really neat.

Parking was very expensive and finding alternatives is complicated. I also would have potentially explored more activities on site if there were an easy-to-find list or pictures of the things to do.