Perfect downtown location, easily walkable to Van Andel Arena and other local venues. Stylish decor (they say each room is different; I would have loved to have seen some of the other layouts), very comfortable beds and bedding, security room card swipes required in the elevator, which is a great safety feature. We got very lucky finding free street parking, but the parking garage is just around the corner if necessary. Good coffee with real creamers (not powder!), hair dryer, iron/board in the room. Big beautiful walk in shower.

If you do have to use the garage, it's an additional $40/night, but it's worth it to me to be within walking distance of shows and restaurants. We did not get a chance to try the restaurant, but that's not their fault.

The bed was Devine! The pillows, like a cloud. The heated floors were a nice touch as well. The room felt a little cold (not temp wise,decor wise).

I think it's ridiculous to pay nearly $50 for parking when it's not even valet. I wish that there was a discount for parking or better yet just having it validated. Honestly it would deter me from staying there vs like holiday Inn that has free parking.

I liked the location. Being able to step out the door and have all the shops and restaurants to explore was a great experience. Also being walking distance to the concert venue was nice. The parking garage with easy access to the hotel was also nice. I will definitely be back to the City Flats hotel.

The location is outstanding! The hosts at the front desk were great and the beds were comfortable.

Parking, you're on your own to find street or structure parking. Not a huge fan of the design of the rooms and lobby, very cold.

Location was excellent, we had to be on the ferry early in the morning and it was very nice to be so close. The furnishings and decor were lovely, very comfortable.

Parking was adequate, but dragging luggage and other items around to the front of the building and then up the stairs… a bit much for these folks.

The staff were very pleasant and helpful. When asked they gave us great recommendations to get our coffee fix. They had just opened up the bar and they made a drink that seemed like they had been doing it for years. Everything was close by. It gave off a relaxed quality atmosphere which we definitely appreciated.

Location proximity to venue, beautiful room, clean, nice staff, lobby bar

Did not validate parking so you're paying for a parking meter from 8a-6p, had to park on the road.

Staff was very friendly, view was beautiful, beds were SO COMFORTABLE!! Chase was very accommodating and let us check in early. Seems like every staff member went out of their way to make sure we were happy!

More coffee pods in room--we only had two for the three of us in the room.

Location!

The light situation in the room. In order to turn on the bathroom lights, all lights in the room were turned on as well. This was not ideal for middle of the night bathroom trips.

The room had a nice vibe. The bathroom fixtures were nice. I didn't notice noise from other guests.

The beds were a bit too soft. The light controls were confusing. The shower was an awkward shape and there was no ventilation.