The wait staff at the restaurant and bar were absolutely delightful!

Housekeeping knocked on my door at 930am while we were still in bed. They need to have a list of people who are checking out that day so they don't disturb us. Either that, or tell them when we check out so they know they aren't disturbing us. Also, the checking staff was delightful while interacting, but every single one of them looks like they don't want to be there. None were smiling until being approached. It really just set a bad mood. When you are in customer service, you need to be smiling and sitting up and ready for customers to walk in. What's crazy to me is that when we walk in, they didn't perk up. We had to approach for them to perk up.

that it was right downtown Grand Rapids

The parking is terrible both of there lots were full on multiple occasions. We were told to valet our car at the JW hotel up the block and told they would pay for it. the whole point of staying downtown was to have quick & easy access but their parking situation was incredibly frustrating.

Carla at the front desk was exceptional! She was very welcoming and professional. She went above and beyond to answer all of our questions about things to do and places to eat in GR. She is definitely an asset to your organization!! She needs to be recognized for how she makes your guests feel! Outstanding!

Clean rooms, friendly staff, I love that they are connected to the skywalk, which made it easy for us to get over to the van andel arena for our concert, and we got to wait in the warm vs outside in the cold and snow. Starbucks inside the bistro which also had great food!!

I was highly impressed, there wasn't anything I didn't like

it was a great location- room was nice and decent size - nice and quiet even though it was near the elevators

it didn’t have any lamp or item to plug our phones in to charge as we forgot our cube:( that part could use some updates.

The below deck parking was extremely tight to maneuver (we also had a large truck though) so my only real problem with this space was that it was only one lane wrapped around. Another car came around the opposite side and we were both stuck until they were able to back up.

Too was great : clean, comfortable bed and pillows.

Pool area could use a little refresh. Front desk person at the check in was very clearly not in “hospitality” mood. Morning crew was a lot more helpful and friendly.

Lovely hotel in walking distance to sports and concert venues with attached (not free) parking. Also, they were able to recommend a couple of good local restaurants and downtown Grand Rapids is surprisingly beautiful.

Wee bit pricey, with additional $24/night charge for parking, but location is fantastic and worth it if you're in town for a concert and don't want to be driving about.

Nice comfortable room. Room was NOT cleaned every day. I understand, but why don’t you just TELL US???? Nothing beats good communication. It’s not that the staff did not have time, the hotel was sparsely inhabited.

Was not aware there was no food service ( except for a limited time for a small breakfast) although all info indicated a “Bistro” eatery on the premises. I understand that Covid has changed everything, but this pandemic situation has been going on for months now (a year ???) and you could not have changed the info available on the Internet sometime in the LAST YEAR ?!?!?!

Checking in was difficult as the reservation for booking.com had some glitches but the staff was help exspecially Jay who was fabulous and patient with trying to figure out what happen