It is in a quiet place, at least during our days there. Also, the personal is friendly. I had issues with my flight, and I could not be there during my first booked day, but they helped me to complete the check-in. I thought it would be another franchise hotel, but it was pleasant. I liked the decorations and the facilities. Our room was comfortable and with suitable space, and the bathroom was good enough; the pressure in the shower was excellent. The hotel is only accessible after hours with the room key, a good security point.

The breakfast is enough, but nothing special. It has the basics. There was only one "issue" with the housekeeping. During the morning, they knocked on the door once and then opened it. There was no time to answer and ask for more minutes to leave the room. But it wasn't anything serious either. It just caught us off guard.

The hotel was very nice. We had expected basic amenities but were very pleasantly surprised at the size of our room - it was very big with a huge bed, lovely sofa and a good sized bathroom. Had read some reviews complaining about the water pressure but we had zero problems there, shower was lovely.

Location is a little far out which usually doesn't bother us as we like walking around a lot during our holidays however the area doesn't feel safe at night which meant we had to spend quite a bit on Ubers. But that's more of a Kansas City problem than a problem with the hotel itself :-)

It was the most convenient hotel that I’ve stayed at for traveling with my elderly mom who uses a wheelchair. The shower has a rubber lip that prevented the water from going all over the bathroom floor. The little chair table in the room was perfect for her the wheelchair. The room was big. The bed wasn’t so high that she needed a step to get on it. Timothy at the front desk was so helpful, friendly, and just pleasant. He was outstanding. I liked the toiletries they provided. The breakfast was pretty good! The muffins and coffee were great!

The mattresses were not as comfort as other hotels. They were too soft.

The room size was great. The room, hallways and common areas were clean. The bed was super comfy. I love that they actually give enough pillows, 5 for a king size bed. Most hotels don't do this anymore so it was a nice touch and helps make sleeping more comfortable. They also provide a good brand of toiletries. They had a variety of lamps and lighting which is always a perk for me since I prefer dim lighting but others may prefer the brighter options.

It is advertised on booking that checkout is noon but the hotel makes it very clear that checkout is at 11. I don't blame the hotel for this but wanted to mention for anyone planning to stay for a later checkout option as advertised by booking.

The staff was very friendly, professional, and accommodating, especially Tim. He went above and beyond to provide excellent customer service. I also loved the location. It was safe and perfectly situated for visiting downtown as well as historic sites in the area.

There needed to be some guidelines on the behavior of children and youth who were staying. Nothing wrong with them having fun and being somewhat raucous, but there needs to be enforcement on the timeline for it because it added stress on the staff and annoyance for some of the occupants. Parents were on the patio partying instead of setting some ground rules.

The man who checked us in was very nice. He told us about the city and asked if we had any questions about what to do or suggestions on where to eat. That was super helpful. He was just as nice upon checkout. Beds were super comfy and room was quiet and nice.

Parking was a bit of a mess since it had no outlet once you got in front of the building. If the lot was full, you have to back all the way back out. Dangerous, as people moving around in the parking lot aren’t paying a lot of attention as they are handling their luggage. Breakfast wasn’t very good, in my opinion. But that’s my issue. I was expecting something like scrambled eggs and a meat. The only meat was in the sausage gravy and that stuff is horrible tasting; management should actually try it and then change it quick! 🤢

I liked the whole property! Safe place to park my car and walk my dog. The property is lovely. My room was comfortable as was the bed. The towels were better than expected with the low rate I paid. The front desk person was very helpful, sent the door dash right up!

The luggage carts were NOT present. According to the desk person there were 2 and they should be by the front door. I checked when I got there, when I needed to take my bags and cooler up to the room and when I walked my dog. I asked again and was told they must be on one of the floors....I walked all 4 floors and found 2 other people looking for carts as well. I struggled to get my stuff to my room...no employee offered help and there were at least 3 different workers. Funny how simple it would be to have a few more carts or perhaps offer assistance to an older lady, instead I will probably look elsewhere on my return drive.

The breakfast was good. A micro wave to reheat the eggs and sausage would be great. It's almost impossible to keep that much food warm for that long. It would have also been helpful for me to have a non-dairy milk available. Georgia was in charge of breakfast and did a good job of juggling all her duties. She handled a homeless woman with kindness who wandered in and insisted that she should have breakfast, but Georgia was also firm in making her leave. I was so impressed. I don't think I could have handled it half so well. Tasha and Mike at the front desk were also very helpful, as we were from out of state and rather lost. Mike helped us get pizza delivered (including gluten free!) late at night as our times were completely turned around and Tasha helped us with bus schedules and printing out our return boarding passes with a genuine smile on her face. Wonderful employees.

All the hills we had to go up and down walking to Union station. Not for the elderly or faint of heart. There is a bus stop across the street, but it only runs once an hour and requires connections.

It was clean and the lobby was contemporary and looked recently updated. Spacious and clean and colorful! Que at the front desk was PHENOMENAL! She was pleasant and friendly and she offered some outstanding KC recommendations for food! Please publicly praise her for her outstanding customer service! She was a gem!

Well a fellow guest mentioned to me in the elevator that apparently reviews cited car break ins and she was afraid. Nothing by happened to my car during my stay and the place seem pretty secure.

Good location, exceptional staff (friendly and helpful), felt comfortable having my pet with me and the bed - like sleeping on a marshmallow - that was great. My dog was happy which gave me great comfort. The pantry area was nice to have available and I utilized it several times.

I wish there had been a restaurant, but the pantry came in handy, and I ordered food in from delivery. That was not a deal breaker. A small dog park would be nice for a location with the extra area available.