I liked the arcade and pool side cafe. The hotel accommodates families.

It took a very long time to receive our property to our room. It was a holiday weekend, and only two bellmen were working. Not to mention only 4 carts for them to use. The pool was good until 8 pm when kids had to leave, which to me was not making a lot of sense, especially since 21 and older can go to Harrahs and no children were allowed there. We went as a family, so if kids had to end the pool visit, so did we. Also, the carpet in the room was stained and dirty and limited outlets to use and the one we used was messed up

Best hotel in Laughlin from my experience. Cafe is very good, sub shop is very good, late night fast food counter is okay. Shower and bathroom are clean and work good, bed was comfortable, and room was clean. 5th floor has been the nicest I’ve experienced. 6th floor was more out dated, but still very nice compared to other property’s in Laughlin. All of the staff is wonderful, perfect, pleasant and accommodating. Right next door to in and out burger for cheap late night meals, and a convenience store close by for late night snacks. Parking is free and well secured. This is my favorite place to stay in Laughlin, and glad I’m earning ceasers rewards on all my purchases.

Did not like 6th floor room as much as 5th floor room. Elevator #12 smells musky. Paying resort fee is kinda BS, just set the price higher and stop blind siding people with resort fee.

There wasn't a whole lot of people there when we went also we had been given a small room upgrade for a comp of only 11.29$ weappreciated that so very much the attendant that was working the first time I've ever seen a male working the front desk very professional. Very polite and adhering to our requests and have been attentive on his interpersonal skills and his customer service abilities. Keep up the good work.

The fact that there wasn't any nonsmoking rooms but also when I look at the whole situation because we got better a better price for it being a smoking room with a spa which usually I pay a good 25 to 30 bucks for depending on the night.

I love the smoking rooms and the elevators were easy to access and the parking garage was easy to get in and out of and getting to the room was easy from the car no matter what level you have to park on and the wifi is pretty good and for the days we were there it wasn’t a terrible price

It felt old in the rooms like it’s never been updated the bed weren’t the worst but we’re pretty hard and old you would thing for paying a daily 15 dollar resort fee for a pool and hot tub they can at least upgrade the rooms to look a little more modern but i still loved the place and will be back

The beds are very comfortable and the room had plenty of space. I liked how there was a desk area so I could have someplace other than the beds to sit on as well as somewhere to lay my book instead of constantly having to juggle it in my hands. The swiveling TV is also a plus so you can see it wherever you're sitting.

The lighting was very dim, even when sitting right under the lamps. The room and tower we were booked in was so far away we felt as if we ran a marathon to get there. It made our luggage feel like 10 tons by time we finally got to our room. I know there are bellhops and luggage carts we can utilize, but if you don't really have tip money for the bellhop, you feel like a jerk and they won't let you use the carts without a bellhop.

My room was clean. We stayed in the Promenade Tower. We were told the rooms were not updated but it was perfectly fine. The bed was comfy. They have a nice pool area.

Elevators to the Promenade Tower were mostly down. We waited in line for 20 minutes to get on an elevator. Jacuzzi was down. Pool was over crowded with Children. It would be nice to have more adult time to enjoy the pool. No fridge in the room but they will bring you one for 10.00 a night. Really? I did get one, but Come On Caesar's?

I liked the café and the store at Tropicana. The host/cashier at Carnegie cafe named Michelle is amazing. I used to just order the Tex Mex, but she talked me into trying other things and I love all of their food. Very good place to eat on the Laughlin strip and the staff is awesome.

I did not like that there was no tip cup at the convenience store on the property. Should have a tip cup imo you can buy a drink there and cruise the casino without having to wait in the long bar line. Bar service is “Ultra” slow.

The room was large, and the bed was very comfortable. The location was perfect for walking to the venue we attended. Overall, it was a nice room. The registration staff was great.

The bathroom. It looked pretty and clean, but it had a few issues. The shower curtain rod was really wobbly, and we were afraid it might fall. The shower head didn't allow for much pressure, and I had to stay in much longer to wash my hair. The bathroom vent was really dirty. The vending machines were not working on many floors. We had to go all the way to the casino gift shop for bottled water and snacks. It was a bit inconvenient when staying on the 24th floor. I know these are nit-picky things, but when we paid this much for a room, these things should be addressed.

It had everything you need as far as dining and lots of entertainment, the rooms very spacious clean and comfortable.

The only issues were that we were told to speak English and that this was her country inside the casino by a lady that was gambling, as we walked past her, not good!! Also, my parents room could not dial out to anyone, front desk, housekeeping or anything, and they did not have a Housekeeping sign for the door, I called from my room each time for them and the first day I asked for only towels and the never brought them up, kind of frustrating.

That it was clean and there is a 24/7 arcade for the kids

I would only say the beverage servers they never came around and when finally did I asked for a drink and she said no because she didn’t ask me and I’m not aloud to ask her wow so rude after we come spend our money on a room to stay there play eat and play on the casino floor and spend quit a bit money gambling and I can’t even get a drink