Everything! One of the best hotel stays I've had in the US. Location is central to Albany. Really spacious room, comfortable beds, well-furnished and clean. The bathroom was also spacious and very clean. The staff was awesome, so warm and really helpful. I stayed at the hotel to take the bar exam and I really appreciated how encouraging the staff was! I appreciated also that the room offered reusable glasses for drinking water—I'm not a big fan of this cheap and wasteful trend in American hotels where plastic cups are provided to drink water instead of real glasses. Meal service was awesome. I had breakfast at Renaissance (decent), had lunch to-go and ate sit-down dinner there. I was positively shocked by how good the food was—by far the best hotel meals I have ever had. Just straight up really good food, hotel or not! The hotel also had a very clean and quiet gym.

Only a small thing - I would like ceramic cups to drink coffee/tea in in the room instead of paper cups!

The room, the restaurant, location

Never had any issues before -have stayed here with positive reviews . Feedback- 1. I had to use the microwave on the 5th floor and it was filthy/ disgusting with dry food stuck on the glass so it had been there for sometime . I just ate my food cold . 2. I was double charged for my stay and the receptionist was very dismissive of my concern when I inquired as I was checking out, saying it would “go back to my account “ after I checked out. I called later after I got my receipt confirming I was indeed double charged but this time the lady I spoke to on the phone was wonderful and fixed it.

We liked that it was right in the middle of everything in downtown Albany, and the restaurant was nice with a good variety of food.

The price is high for a room, and the parking costs extra, but that’s what you expect for a central location. The restaurant is understaffed.

Nice hotel. Nothing exceptional, inexpensive, Ok for business trip..

No food for late arrival except some packed long-term-storage crap on a shelf, no room service, only the bar with alcohol. I flew all day from California, don't need any alcohol, but at least some fresh and actially edible snacks would be nice.

Nice room upscale feel

Service was sub par. Room service did not answer phone in morning. Could not use breakfast voucher because the tables were full. Understaffed at bar. Basically amateur hour on service at an A venue.

First, let me say that I travel about 4X a year to the Albany/Saratoga Springs/ Lake George area in the past fifteen years . I’ve stayed at many hotels and B&Bs during this time until I’ve narrowed it down to just my favorites based on a geographic area. When I’m back in the Albany area I will definitely stay at this hotel. The service, ambiance and my room was nothing short of amazing!

Service, cleanliness and the professionalism and friendliness of the staff.

Rooms were very large, had a fridge, couch, amazing views. being right by such big monuments was nice and was easy to get in and out of town.

A bit more of a trek to nightlife and higher priced than other options. Some common areas like elevators were a bit messy and not cleaned up. Electric car charging didn’t work and was confusing. Older bartender told good stories asked a lot of questions about a service animal and why I needed one which made me feel uncomfortable.

location, food, parking garage

I have stayed here a few times before and the cleanliness of the room was not great this time. the light bulbs were dim - a few out. someone’s contacts from previous stay were there. the sink had residue of food from what I guess was someone brushing their teeth. The shower had hair all in it. between the doors was filled with dirt in the crevice.

Great spacious room, very clean and well located. the hotel itself is beautiful. the restaurant downstairs is delicious and the cocktail list is very fun.

The occupant in the door next to us left their alarm running every morning for more than an hour. they were also very loud late at night. We complained at the front desk, but nothing was done and the problem repeated itself every day. We didn’t feel the front desk staff took action on these complaints.

The staff was very nice and very helpful. The rooms were clean, very comfortable parking was very convenient, you can walk from your car right into the hotel without being outside.