Lots of space. Newer large flat screen TV. Comfortable beds. Lots of towels. Attentive desk staff. Good food and service in the restaurant (to the extent we used it).

The restaurant closed between 11:00 a.m. and 4:30 p.m. so lunch always had to be somewhere else. The robe hook on the bathroom door fell off. The rod holding the shower wand fell off. One of the towel racks was pulling out of the wall. (A call to the front desk took care of all of this in one maintenance visit). The daily maid service "failed" on the 3rd day; only 1 bed was made, several dirty glasses were unchanged, the coffeee service was not cleaned nor replenished, the carpet was not vacuumed. The follow-up from a visit to the front desk was unsatisfactory. No extra chair or sofa, even tho there was lots of room for them. The only seating was the desk swivel chair.

The property was located in a really cool neighborhood with cool restaurants, bars and shops. I've never really stayed in BK as I am (by birth) a Manhattanite. LOL. However, this experience definitely turned me on to loving Brooklyn. I actually felt like I was experiencing a different New York. I tried so many things because so much was close to this property. I never even went across the bridge to my normal haunts. The staff was kind and helpful. The room was HUGE for a hotel room in New York and if you know, you know. The bathroom was clean and my room was always turned down when I got back inside. There is a bar downstairs and the hotel serves breakfast and dinner but I did not get a chance to try. It smells great though. I really have nothing bad to say about this place.

Nothing bad to say. Great experience.

Staff, room size, breakfast, dinner

There was an issue with the TV, because we could not figure first how to bring up the cable channels or streaming. The technician did not know it either ( he told it was a new TV( No user guide was provided.) Finally we figured out ourselves. The coffee machine was leaking, and the room attendants almost never filled up the coffee supply, as well as they left dirty glasses and ne clean glasses were provided.

The gym was clean; the staff were very friendly and helpful- even helping us get an uber when our cab didn't show up in a timely matter. They arranged for us to check in early on our travel day which was extremely helpful- they really went the extra mile. My mother left her laptop behind- and they secured it and we were able to go back and get it. They were fantastic.

I don't have negative feedback for the hotel. They were fantastic!

Option to include breakfast at point of booking. Location was close to a couple of subway stations.

Being automatically charged $35 a night on checking in then being told it is a credit for use on food & beverages at the hotel! Bar not opening until 4:30 in the afternoon.

I had booked through a 3rd party company “booking.com” and when I got to the hotel my room reservation was cancelled for some reason and I never received an email from the 3rd party company stating the reason why they were cancelling my reservation. The hotel manager went ahead and rebooked my room using the same rate I had originally booked the room with. I almost had a heart attack thinking there would be no availability and I would have no where to stay. The manager made the experience so smooth and quickly got me out of panic mode. She even comped breakfast for my cousin and I. Great experience. I would stay here again for sure.

The reception staff were very friendly and helpful. I felt valued as a customer even though we were only staying one night.

Not the hotels fault but road repairs started at 4:20am on the road outside the hotel. The beep beep of the reverse warning on the repair vehicle was very piercing and broke our sleep then it would stop only to restart several minutes later. A really broken sleep but as I say not the hotels fault and I'm sure that the room would have been quiet except for this happening. We would definitely stay here again.

The room was clean and spacious. The bed was too plush our back hurt the rest of the weekend. The 2 tv’s became annoying. Location is great, enjoyed the bar.

Bed and tv’s trying to control one and the other kept turning on despite having its own remote. Annoying!

great clean room, 2 good size double beds, great buffet breakfast, really helpful staff

would have been good if the gym had a shower to use for late checkouts

Staff was great! Made wonderful meal recommendations and gave perfect advice for attending game at Barclays Center.

Everything was great! We had to leave at 3:30am for a flight, maybe have coffee out for early birds?