The staff were very friendly and polite. The 2 queen beds with lounge area was a great size for a family. The location was amazing with restaurants, malls, shopping outlets, and outdoor activities. Can't say enough about the location! Also, Westbury is calm, clean, and just reminded of us of home in Cambridge, Ontario.

The pool does need to be updated. Seems there are a few ongoing mechanical issues. Weight room is pretty basic but does the job. Our room was okay....what you would expect at this star rating, but again, small touches like the quality of toilet paper (1ply) tissue paper (1 ply), blankets( thin...think top sheet), and hotel products were all on the low economical side. Just go to Whole Foods (across the street) and get your products!

Absolutely love the location and how it is within walking distance of eateries and shopping. LOVE the semi private King rooms. My husband and I travel a lot with a much older family member, so the partition between sofa bed living area and bedroom area works. Loved how that staff was accommodating to change my family to the 1st floor after a fire alarm situation. Family members is challenged with the ability to maneuver stairs

Bathroom way too small for someone who is handicapped using a walker.

Housekeeping of room excellent. Breakfast buffet amazing: great variety of food and drinks. That was my kids favorite part.

I called in maybe 3 hours prior to arriving to see if I could be accommodated at least 1-2 hours prior due to having 3 small children. I was told by reception I could check in 45 minutes beforehand which was okay with me. I got on location at 235 pm only to be told there was no available room and it would be at least another 30 minutes. Now at this point I had brought out my kids as well as my belongings and had to take it right back to my car. Definitely lack of communication at that point. Only downfall.

The on-site parking was convenient. The hotel is clean the room was spacious and clean. Next time we will stay the whole weekend to make use of the pool. We enjoyed having a nice getaway spot that’s not far from home.

There wasn’t any real direction on where anything was in the hotel. We ordered food from outside but they forgot our utensils and my husband couldn’t find any in the lobby. The phone in the room didn’t work. The TV was confusing to use, there weren’t many channel options if you didn’t log into chrome cast.

Amazing hotel experience, staff is very pleasant and respectful!!! Pool was sooo amazing and breakfast buffet was sooooo delicious! Definitely bringing my family back here, the children were so excited and had so much fun. Very relaxing get away… excellent job laundry, more than enough blankets, pillows, towels, very clean - what a wonderful hotel and staff you all are amazing! Parking is right in front and every store you can think of nearby! Love it all. Thank you! Refund deposit was given soon as checked out.

Location was great with stores right across from hotel. Breakfast was great. Never been to a hotel where old fashioned rolled oatmeal was already cooked and hot. Delicious. Not instant packaged that you add hot water. Same with the pancakes- freshly made and hot.

Available to offer plain yogurt, not just flavored which are full of sugar.

Breakfast was great.Alot of different choices.Breakfast staff are friendly.

No one was ever at the front desk.You had to call out to them or housekeeping had to get them.Didnt feel the disability room worked.Didnt like no nightlight or sink in the bathroom.The showerhead was a joke only about five feet from the floor and it kept slipping down the pole.It was actually difficult to shower.

The price was a bit on the expensive side for facilities that are standard at other hotels. There was also no shuttle to the hotel from JFK and we wasted an hour to get to the shuttle area of JFK only to learn you need to use the train or get a taxi and the taxi ride was very expensive.

Very clean hotel, good location, breakfast was very good. Staff were friendly for the most part.

Hotel is pet friendly and had a barking dog on the floor. Thank God it wasn't up barking at night, was a few times during the day. Room was very nicely laid out and plenty of lighting in the room!!

Very spacious & comfortable room incl. sofa & great cable TV. Came to avoid neighborhood fireworks noise, very quiet peaceful room at end of corridor. Will come again

Everything fine & in working order. Free breakfast nice but could offer more (bacon, fresh fruit, individual cereals etc)