I LOVE the walk-in showers; I really appreciate the TV containing stations with good movies to watch; There's an ironing board and iron I can use when needed; Check-in is very easy - and I received two bottles of water; The breakfast is FANTASTIC; all of the employees I encountered were smiling, polite and very helpful and when I checked in quite early in the morning, they provided breakfast even though I had not spent the previous night - extremely wonderful - as I had breakfast with my sister and her husband who DID stay there the previous night. My favorite thing - the Magic Pancake Machine! Absolutely fabulous!

This was supposed to be a 2 person stay and ended up just being me. I took the fact that I would have 2 queen beds to my full advantage. I brought in cart after cart full of Christmas presents for my kids and wrapped in the room. No one judged and all were helpful. The housekeeping was outstanding and very clean. I even got a free concert while I was in my room and they were cleaning next door. It was much appreciated and the voice was absolutely beautiful! I have 4 kids so as much as the silence was nice, the singing housekeeper provided the much needed background noise I needed. The man mopping the hall where the elevators were on the main floor was awesome with the wierd look I gave him because the tile gives off a carpet visual and I honestly thought he was mopping carpet. I laughed and explained my facial expression and he was great about it. I have never seen such a clean breakfast bar and tables. The workers always have smiles and a great attitude. I felt bad for the boxes and styrofoam that I left in my room because I normally don’t do that. They were very understanding and great! This was my first solo trip to the city (I’m from the mountains) and I was so scared due to my paranoia. The location of the place reminded me of home and made me feel safer. I definitely will be planning a similar trip to the same place next year in December. OH! I almost forgot, the location is less than 15 minutes from any shopping destination I put in my gps. That was vital. I don’t like traveling far from my hotel for the places I need (especially if I am by myself).

Absolutely nothing

We were here unexpectedly after our plane got diverted to Albany airport, and we were able to book a room very last minute. The shuttle arrived at the airport quickly and the driver was very friendly. The breakfast was excellent, with many options.

The check-in process was extremely slow. We arrived after midnight with others from our flight all exhausted from a day of travel delays and frustrated about not being able to get home for another day, so that definitely contributed to the sentiment. It might be helpful if they looked into some kind of self-check in kiosks like many other airport hotels have stared doing!

I loved the modern design and furnishings, and it was really clean. The staff was great as well.

My one complaint is that the bell on the elevator is so loud! I heard these bells chiming constantly, so loud it sounded like my dryer alarm going off! Why so loud? It’s not necessary when the person calling for the elevator is standing right in front of it, but it’s disturbing when it starts in the wee hours of the morning when most are still sleeping. I didn’t get good sleep even though the bed was comfy.

The decor was really cute and modern. The beds were comfortable and the blackout shade made it easy to sleep in. My kids also enjoyed the pool, which wasn't too cold.

The only real weakness was the breakfast, which was still not bad. There was a lot to pick from, but it missed some classic breakfast buffet staples like fruit salad and you usually had either breakfast sausage or bacon but not both. Breakfast was also served on paper plates/cups.

The fact the floors were clean cuz tile... my socks weren't dirty like they can get in other hotels... clean socks means you mopped.

The size of the room didn't have a wide enough "empty space" or allow enough space for private stretching or yoga... the only option was the tight hall near the bathroom that was narrow or the area by the desk where even if i moved the chair i might hit my head on the desk. I don't want to stretch in public in the fitness center with strangers watching.

It was perfectly good.

Only one chair in the room for two people. For elderly people, with some mobility issues, the one chair provided had wheels. The hard wood floors made it hard for one to get up safely. My husband fell on the floor trying to get out of the chair because the wheels went out from under him. He had to roll up against the wall to secure the chair to get in and out safely. We did ask if there was a more stationary chair available for the room but we never heard anything back from the front desk. If we stay there again please don’t put us on the second or third floor. People beneath us won’t be getting much sleep or peace and quiet, with him rolling around seated in that chair for fear of falling. I am filling this out for my husband because he can’t be bothered. Adele

professional staff, (their dress code could be a bit better...jeans just don't cut it for a Hilton property.) They were helpful both nights that I stayed on Sept. 19 and on Sept. 27.

The signage to your hotel is awful. First night there on Sept. 19, I had to go out and get something to eat for dinner. I drove to one of the local restaurants. On the way back it was already dark. The hotel area is deserted with very poor signage. I drove past it twice up and down Shaker Road. It was not pleasant in the dark in the rain and in the secluded area where the hotel isn't visable while driving. The small blue and yellow sign is totally inadequate for guests who are driving.

We love how modern it was, the rooms were clean, the amenities were great

The lack of restaurant, just a grab n go area - doesn’t really appeal to families who are travelling. We were required to either leave the property and drive about 10-15 minutes to “find” food or we needed to order in using a delivery service. It is not ideal when you don’t know the area and would just like to out your feet up and order in the hotel

The shower was strange and was hard to keep from getting water all over the place. And it really bugged me that you couldn’t find a shower cap either in the bathroom or the little “store” in the lobby. And the area is pretty cut off so there are no stores close enough to walk to. Otherwise very comfortable and very clean. I like there are no carpets it feels cleaner.