The staff was amazing! Very friendly and attentive. They made us feel very comfortable! The location was great. Breakfast was perfect for a continental. Check in/out was smooth. Beds are very comfortable and clean with lots of pillows and thick blankets. We slept great, with no noise heard from other rooms. The only noise we could hear was from the hallway when people were talking.

The bathroom could’ve been slightly cleaner. It didn’t really bother us too much though. I just cleaned it up myself. I know it can be hard cleaning a ton of rooms on a time crunch.

Mostly Everything especially a few of the workers who stood out above the rest. Cynthia and Roro? Not sure of the spelling of second one were probably 2 of the kindest humans ive ever met.🥰 And also the one lady that checked us in, wish I could remember her name. She was also very kind!! 🥰

The rooms were amazing!!! Except the mattresses definitely need replaced. I recently had back surgery and that was the worst mattress I've ever slept on. Woke up every hour trying to get comfortable. So yeah..that was the only negative on the room. Plus we couldn't get my friends son to sleep or ourselves because of very rude guests that were running up and down the halls from like midnight till about 130am. But that is NOT the hotels fault! 😊

The hotel was very clean, the rooms were up to date with amenities and very clean. House keeping ensured to clean and replace towels. Tje bed was very comfortable. Above all the free breakfast had varieties of food and it was hot and fresh. The kitchen staff were so nice they kept on refilling no restriction or limit. And the coffee and tea section had varieties as well. I will definately come again and again!!!

None

Comfortable beds, ease of parking with a UHaul and trailer, ease of highway off and on, breakfast offerings were really great, with a variety of breakfast items to accommodate many breakfast preferences, including eggs and sausage, hot oatmeal with fixings, a variety of bakery, yogurt, cereals, breads for toasting, juice, milks, very nice choices. Service desk was excellent. Great amount of towels in the bathroom, both bath and sink pump soaps, shampoos, moisturizer.

I slept on the side of the bed with the wall and there were maybe 7 inches for me to walk off the bed, very awkward! We laughed a lot, how I had to get out of bed, it was a bit ridiculous. The pantry in lobby was lacking.

Staff were friendly, location was very easy to access, the pool was clean and really warm, included breakfast was a nice bonus.

The pool towels were really small, so I’d definitely recommend brining ones from your room. The room was pretty clean, but there was still a lot of spots you could tell hadn’t been vacuumed or wiped down.

The breakfast was very good and had many options. The woman who checked us in was really friendly and helpful. Additionally, the beds were comfortable and the hotel was nice and quiet.

The only issue was that there was a little cup for measuring liquid medicine on the floor under the bedside table. Otherwise the room was nice and clean.

They cemented holiday inn as the group with the most consistency over Marriott and hilton. While those have some hotels that are exceptional they are not as consistent as holiday inn which is usually rates very good to superb my experience after using them in over 5 countries

Food and facilities

We really love a view of Rochester places and expressway where we stay. The room is spacious to walk around and rest on bed. We are really appreciated to eat hot breakfast meals inside the hotel what they are offered.

No issue to share.

Plenty of parking, seemed like a safe area, nice location. Great breakfast. The bathroom and room was so clean. I also liked the dove soap, shampoo, lotion etc.

Pretty basic room for the price. I was told we had two queens but beds seemed smaller. Bathroom needs a towel rack.

We were greeted right away and they were able to find my booking without any issues. When we got to the room, it was clean and neat. The breakfast was ample and there was plenty to eat with a variety of foods. This stay was 4x better than the last hotel I stayed at which was about 4x time price.