The staff was friendly and kind. They tried to do everything possible to make my stay comfortable. I appreciated it was my option to have full housekeeping or only little things like wastebaskets emptied and/or towels changed. The breakfast was above expectations, I loved the options, and the time it was available, a bonus water and tea/coffee were readily available. I felt safe (loved having to enter each floor with a keycard) and cared for.

The heat was also the air conditioner. It needed more insulation. I didn’t realize this until the end of my stay, it’s not their fault I didn’t mention it. The rooms are outdated.

This hotel was perfect - well-located in downtown Syracuse, quiet, clean, and with friendly and helpful front desk staff. The room was large, with 2 comfortable beds as we had requested, plus a refrigerator and microwave. The bathroom had 2 showerheads with great pressure, which was a treat! Everything was clean and user-responsive. There was tea, coffee and water at all times in the lobby - much appreciated. The breakfast had a good selection, including fresh fruits, muffins, breads of various sorts, oatmeal and waffles you could make fresh. I enjoyed our stay, and would definitely return!

Not much to say - I liked everything. :)

the hotel is so clean and the staff was so friendly - i was so impressed and felt very welcome. the facility is a bit out dated and only one elevator was working at the time of our stay, but that didn’t cause much of a problem! the rooms were so clean and comfortable, a bit dated but still a very nice stay. the thing i didn’t like the most was the parking, it wasn’t easy to find but once we found it, it wasn’t too bad and was included in the stay. over all i would stay here again, i really enjoyed our stay?

the parking mostly. it is very tight and narrow to get into, and we drive a large vehicle. but once we were able to fit it was fine!

I loved the whole atmosphere of the hotel. It was super quaint and had a very comfortable vintage look and feel. I was pleaseantly surprised. It has a beautiful front lobby with the feel of a hotel living room, with complimentary tea. Healthy soaps and toiletrees and beautifully, large, super clean and bright rooms, lots of light and perfect temperatures, very nicely ventilated. Perfect walking distance from main attractions in downtown Syracuse, and 15minute drive from international bus station. Beautiful park outside and nice quite area. Last but not least, the most helpful, wonderful and friendliest staff! The two day shift ladies were so delightful and helped me with my travels to get back to the bus station, and eased my worries. 10 stars for the lovely ladies. Was an absolute delight to stay here. My best hotel experience to date! Thank you so much! I loved staying in Syracuse! :)

Check-in was easy and the front desk personnel were friendly, knowledgeable and helpful. Loved the free parking and the ability to come/go and we pleased. Nice to have coffee/cold water to drink in the nice lobby. Has an older but classic feel to the place. Clean rooms and good water pressure.

The downtown area is a bit sketch and I would not feel safe walking around the area at night. Maybe in a group of 4+. (mind you lots of downtowns are like this now). Minor gripe: I didn't have a bedside table on my side of the bed. Water was backing up into the tub when I took a shower.

The room was very classic, like I expected to find in a older hotel, but nothing was old. The room was very well setup with lots of drawers, surfaces, and closet space. The shower was turbo. I was able to rinse so quickly. I wish I had that at home. There were plenty of windows so the room was nice and bright. I would definitely stay here again.

I wish that there would have been breakfast at the hotel, but there was always coffee available and a delicious breakfast was available at walking distance nearby. It seemed that one of the elevators may not have been working since we used the same one every time, but these are very nit-picky little things. I loved this hotel.

The preservation of an old hotel intrigued us to stay.

Having an old hotel has its downfall, no restaurant, broken elevator, so suggest a lower floor just in case if you are older.

I like this property. I found it to be clean and comfortable. Having hot beverages (coffee, tea) and water for the guests in the reception area is a nice touch. Even being able to grab bathroom items, such as towels and toiletries as needed, was good.

Prior to my most recent 2023 into 2024 reservation, I stayed at The Parkview Hotel in 2021 also. It would be nice if this facility would position itself to provide breakfast for their guests. A grab and go meal option, at a minimum, would be an appreciated amenity.

We stayed here for the NY State Fair and it is not far from the fairgrounds. The hotel was easy to get to and has a good amount of parking. It is a beautiful building that is clean and well maintained. So was the room that we had, which was a King Studio room. The lobby has vending machines for snacks and drinks, an area to get extras for your room (such as towels, toilet paper, etc), seating to chill, and a complimentary tea/coffee station. For the price and what you get compared to some other hotels in the area, it was a good deal and would stay here again.

The only dislikes/complaints I would have were that our room was right by the elevators, and you could hear them all night. Also, in the morning, when we were checking out around 8am, the coffee was empty, some of the creamers were empty, and the area was a little messy. For a Sunday morning, I kind of felt like this should be checked during busy hours often. I didn't have the time to inform and wait for a refill. There really isn't anywhere close that was convenient for a coffee around the hotel.

Location was great. We drove down from Canada. The hotel was just off the interstate. Also, we went downtown Syracuse for dinner each night and it was an easy, 12-15mins walk. We had a pet and the park across the street was super useful. Our King Suite was nice and large for the 2 adults and dog. Staff was super kind. Also, 7 mins drive to Destiny mall.

They hotel could use some upgrades. The furniture was very worn in our suite. The bed was good, but the rest very worn out. The park across the street, although great because of our dog, was kind of scary at night with people sleeping in it.