Breakfast was exceptional

I made the reservation for the 29th because our plane wasn’t getting in till the 30th at 12:38 AM. And I can’t get you all to refund my money for that night. I had to rebook for the 30th and that is frustrating. I am 75 years old and I could not find any way to contact anyone via chat nor phone. I would like to be reimbursed for that night since I wasn’t able to do it and I did not realize that there was no charge if I would rebook which I’d already rebooked it just crazy this new way of making reservations and what have you thank you you if you have any considerations on reimbursing me for the night I couldn’t Use.

The motel was in a good location to Arena, clean, had a restaurant, had snack machines, pool, ice, the room was very nice and clean. The room had DOVE body wash, shampoo, conditioner, and lotion in nice hard bottles on the wall. We had plenty of towels, beds slept good.

Only issue I had was I booked thru booking.com, they charged me 2 weeks before my stay. Then when I got to motel the motel had no proof of payment, so I had to pay again and then deal with booking.com when I got back. I had to pay b/c the area was sold out and so was this motel.

Excellent service from the waitress who was manning the bar and serving meals all on her own that night. She was literally running the place. Shuttle service is also great.

Dinner was overpriced, especially for a burger, and disappointingly, there was no decaf coffee available at breakfast. Many people are medically proscribed from having caffeine, it is not just a preference.

Rooms were large and very quiet. Couldn't hear any noise in the hallway, nor in the adjoining rooms. Had dinner in the restaurant, and it was fantastic! Salmon was cooked to perfection. Shrimp and grits were excellent and very flavorful. Upon check-in, you receive coupons for 15-percent off meals. Located 5 minutes from the airport; efficient and polite shuttle service.

Everything was great! Would definitely stay there again.

Great location, everything was so clean and the bed was really comfortable. We needed to be at the airport early in the morning, and it was great because the hotel had a shuttle running to the airport the 24hrs. 3 weeks later, on our way back from our trip, we just took the same shuttle at the airport to return to the hotel because we left our car at the hotel parking lot. the fee for extended parking was only $35dlls!!!

Shuttle service to and from the airport, the size of the room, the comfortable bed and nice bed linens. The waitresses worked very hard to serve everyone during the evening dinner time.

No decaf coffee made available at breakfast. There was no one at the desk to handle check out in the 5 minutes before the 8:30am shuttle was due to depart.

Had an un-anticipated layover in Charlotte and luckily picked this hotel. The airport shuttle service is excellent, very professional, punctual and friendly. Front desk staff the best I’ve had the pleasure to deal with, lately. My king room lacked nothing. You can walk to a 7/11 for a few cold beers and snacks. Unfortunately I didn’t have time for the pool nor breakfast but if I ever return to Charlotte without a doubt I will stay here.

Can’t think of a single thing

Room was spotless clean, and the hotel is very close to the Airport, shuttle service was grate and I could leave my car at a very reasonable price.

Elevator floor was nasty dirty, and the elevator smelled really bad. They give you discount coupons for the restaurant, I wanted to have dinner, stood there waiting to be assigned a table, 5 min and even though they saw me, they did not come, so I left.

Close to the airport, very convenient, 24 hour shuttle to the airport.

Restaurant service staff- they were all nice and friendly, but seemed very unorganized with constant trips to the kitchen. They didn’t give all 3 of the menus (menu, pizza menu, and drink menu) to everyone. Man was eyeing our pizza and couldn’t find it on the menu, so I went and got him the other menu. Often there was no wait staff in the dining room with customers. Better organization might help this!

- Hotel near to the aeroport - shuttle service to the aeroport - easy check in check out

They charged twice the credit card. First in booking app and then physically