Location! We walked out the door and had the walking trail that runs along restaurants, breweries, shops...super cool. I hadnt looked into it too much so that was a nice surprise. I even walked uptown to the Mint Museum.

There was a block-wide electricity blackout due to a car accident so hard to review objectively. We had no power or hot water the first morning. Breakfast the first morning was take out biscuits. Breakfast the second day was typical of hotel breakfast, not great. I asked the front desk for information about walking uptown to the museum and they were uninterested in helping and just said, "its far". It was not far and it was a nice walk. But that was just the two people that were working that morning.

Great location, very nice for a Holiday Inn (which 30 years ago were ok but this was very comparable to a nice hotel. ). Free breakfast and coffee.

The location was excellent except that S. Tryon St is also very busy at night and loud. I’m a light sleeper so this was not good for me but it didn’t affect my husband. Also, the tv turned on all night every 15 minutes to ask how we are enjoying our stay. Not so freaking well at that point. Had to have the front desk come and unplug it as we couldn’t reach it well enough and didn’t want the liability.

It was super clean and the bed was comfy, breakfast was yummy!

Everything was great

I was reacting to something in the room we were given and told the clerk. She (Sepora) moved us to another room and it worked out great. The hotel was close to restaurants so we could walk to a different one each night. The room was quiet and comfortable and the included breakfast was good.

My only complaint is there’s not enough lighting. The curtains only opened up about 18 inches. The room was pretty dark. Also, the parking was not free.

We ended up here after an exhausting stint with delayed and cancelled flights - and the room was amazing. Everything was super clean, the shower was spacious and we always love the full sized dove products that are stocked. The bed was incredibly comfortable and temp of the room was perfect. Very thankful for the cheerful check in staff at near midnight.

Nothing!

Big room, comfortable bathroom, multiple electrical sockets and USB sockets. High speed free internet. Breakfast quite good as for USA typical conditions (but - of course - plastic knife and fork, paper plate...).

WiFi does not work at the exit main hotel door (which is needed when booking i.e. UBER and no internet plan on the mobile phone). There are no comfortable stairs close to the elevator. Strange.

Best place to stay in downtown/Southend. Super nice Holiday Inn - great value for money. Comfy beds, clean facilities and great free breakfast. Always stay here when I come to CLT for work and pleasure.

NA

Breakfast was good. Clean facility and tasty food.

When I checked in, after being stranded at the airport, the man gave me the wrong room. He then called my room after I had been there for 30 minutes and told me that he gave me the wrong room. Since it was the same price, he said that he would switch it around. When I went to check out, he had not changed it and it took the lady about 20 minutes to fix the problem. Good thing I wasn't running late.

All the members of staff were lovely and bent over backwards to help with anything. The room was clean, quiet and felt safe.

Overall, the breakfast was poor, and it isn’t a budget hotel so this should have been better. There was nothing vegan (apart from a banana or an apple) to eat for breakfast, and no non dairy milk.

The people at the front desk were polite and curious. The room was spacious and everything seemed clean. The breakfast was warm and tasty as well. Although we came near the end, there were still many items to select from.

I had to request more towels as there were only enough in the room for two and our booking stated we would have 5 people with us. There also weren't any covers for the pullout sofa bed. We had to request that as well and they still only gave us sheets, not additional covers. That was the reason for the larger room.