Room was very nice & beds were comfortable. It was a good location for downtown activities.

The lobby was undergoing renovations and we weren't informed of this until the day before we arrived. This required that we have to pay extra & use the valet parking so we were unable to access our vehicle on our own terms. It also took 30 to 40 minutes or more for the valet to retrieve the car so we had to build in an extra hour of time to allow for this and make sure we weren't late for the children who were participating in a swim meet. It was also inconvenient to deal with this and manage 3 young children in the lobby area while having a long wait. Instead of charging more for the parking, you should have given a discount for the inconvenience.

Precious in the front desk staff was amazing also the cook did an excellent job with the food the breakfast was Light and Healthy I really enjoy every time I go out of town I choose a Hyatt place to stay.

The only part that I really didn't like was that the pool was closed which I didn't understand that part as well as the valet parking what's good but I think the valet Parker should only be for the hotel guest and not for the guest that's staying visiting the bar on the rooftop because my car was damaged and I'm not sure how was the my car damaged during my stay

I think the location is at a very great spot. I also think the breakfast was fantastic. The clerk was very helpful.

The fact that I was charged for parking for valet to misplace my keys, and I had to wait approximately 20 minutes to locate it. I felt it was done deliberately due to my interaction with one of the valet guys from the day prior. Since Im not certain I would not want someone to get reprimanded. My car was also parked outside of garage which too was weird. I felt bad for the morning shift valet guy who went above and beyond (panicking to find my car) working alone and assisting other customers too. This minor yet unforgettable experience will not keep me from returning if I’m in Charlotte again.

Very large, quiet room, 2 queen beds, sofa area & coffee machine provided. Daily housekeeping were thorough and efficient. Reception staff on the 10th floor were very welcoming and helpful. Breakfast is included, and definitely better than average for an equivalent hotel.

The valet parking attendants on duty on our arrival were not at all helpful, they were not busy but still just watched myself and my daughter struggle with extremely heavy bags (she was returning to college), I had to ask if they had a trolley, initially just said no, then one did actually look and point me in the direction of them. I accept it may not be their job, but human nature usually means you help people if you can.

This was the very first time that any hotel acknowledge the purpose of the stay for me. You guys were literally the first stop for my wedding anniversary after losing my mom and we were welcomed with open arms and phenomenal hospitality.

I did not like the valet parking. We paid $45 for three nights and each time my standard size pick up truck was parked right out front and on top of that there were two instances where we had to go get our own truck. That defeats the purpose of it being valet parking.

We were extremely pleased with everything. The room was extremely clean, which I really look at as I myself am the head housekeeper in a bed and breakfast type facility for the Marine Corps in Virginia. One of the first things I noticed was how clean it looked and smelled. Best in a long line of hotels I've stayed at. The staff were some of the most helpful and accommodating I've had the pleasure to be around. So thank you all so much for the wonderful stay.

The location was right across the street from the farmers market which is 1 of my favorite places to shop. This was also a few blocks from the middle of downtown which was the perfect spot.

The elevator during checkout on Sunday was weird. It seemed like only 1 elevator was working but both were working. The elevator kept skipping our floor on the way down so it took about 10 minutes for it to finally get to our floor.

We loved our stay, the variety at breakfast, already being in the States for a week, it was nice to have some "normal" granola, fruit etc. Staff was really nice and welcoming. Room was gigantic, which was great, having a small child, so being in the room every night. Supermarkt around the corner. But also food at the hotel. Celebrated New Years in the hotel, was very nice!! Thank you

We got moved to a larger end unit which was great because we had our teenage daughter with us. The room was clean and there were additional blankets and pillows so she could be comfy on the couch. We loved that bedroom is a private room and the bathroom had 2 entries. Breakfast was a very pleasant surprise. Both the hot food and cold options were healthy and fresh.

Paying for parking is expected in the city, but it would be a nice perk to not have to pay to park.

The room was luxuriously large and we didn't even book a suite. The view was incredible! The Valets couldn't have been nicer and the location is convenient for easy commute (walking, driving, bus, train). Even the 'bad' isn't but so bad. We'll be staying again!

The room was, in fact, NOT sound proof as advertised on the website but, the walls also weren't paper thin- still 'wished' it would've blocked the sound of one resident's VERY loud, late Saturday night after club party.