Well, when we got there to check in the price was different than what booking.com head said so I’m glad I had proof of that. Also, I had canceled two rooms out of the five. They had no record of that but I did in my email. They also had us booking rooms that did not have two beds In them which I requested in which was part of our reservation I don’t understand how everything in my email was right, but nothing was right when we got there highly upset thank goodness they worked with us to get what we have paid for and they had to lower the price, not happy will not use booking.com again

The room was clean, bed comfortable and overall aesthetically pleasing. Amenities were also good. The variety at breakfast time was better than I have seen at other places. However, there was not a variety for those who are vegetarians, however, I like that there was something that I could have chosen. Overall, thumbs UP

Front desk girl was not very pleasant. I called like the email suggested and told her I am waiting for the shuttle. Later, I called again, and NO answer, called again 40 minutes latter, and she impolitely said "it is raining" waited one hundred and ten minutes and met another lady who said that she had called and the girl hung up the phone in her airs. The lady called again, and there was no answer. At check in, she was not pleasant, and even though I did not understand the instructions, I was not willing to ask her again.

The room was very convenient to the airport and I was flying out early in the morning, on the next day.

I accidently left my dental toiletries, in the room or the room bathroom. After calling the hotel, they were not located. It was a see through bag that held 4 plastic bottles. Each bottle was full of either teeth whitening, listerene, a red liquid of personal.cleanser and one other item. I was. Told that it was not found. However, I never saw it again after, I left the room.

Excellent airport hotel. The room was big and comfortable. Great kitchenette with everything you need. Bed and pillows were comfortable. Gym was good - free weights, cable machine and a few cardio machines. Free airport shuttle was a bonus. Breakfast looked great.

Location will obviously only be good if you're in transit or have an early flight. You will need to have service/roaming to call the airport shuttle - there is no free phone. Wifi requires you to join the Hilton club (free but annoying). The peloton bike in the gym could not connect to the wifi (because it isn't a fully open connection), which was frustrating.

good breakfast; not sensational but good. Clean facility. It was literally on the descent flight path to the airport and jets probably were going over at least than 1000 feet; it was crazy loud outside but amazingly didn't hear a thing inside. one thing: we literally got the last parking spot in the facility. Five minutes later and I don't know what we would have done.

Quick checkin by a person. Great room with tv, microwave and frig. Very comfortable for a one night stay...but no restaurant! Breakfast was available in the lobby next morning.

Due to plane delay I arrived late, but there were no restaurant or bar facilites. After I left I found out that the bar and restaurant at the sister hotel next door were open and available to me, but staff didn't bother explaining that.

Stayed only one night on a forced layover. Really convenient to CLT (5 mins) and the shuttle back to the airport the next morning was efficient and clean. Room/suite is spacious with seating area, fullsize fridge, microwave and dishwasher. Very comfortable bed. Blackout curtains. Both the suite and bathroom were SUPER clean and fresh.

The welcome at the front desk could have been warmer, though it was quite late at night. Although the room was quiet and dark at night, could still hear aircraft landing, though with the airport so close that can't be prevented. The breakfast offerings were limited and the hot items (burger/sausage in buns with egg and cheese) were unappetizing (sitting too long in a hot glass cabinet).

Location was excellent. The hotel was a stone throw away from the airport. The airport shuttle was excellent and on time, which can often be rare for hotels. The shuttle drivers were so kind and friendly as well. The rooms were large with great amenities and the space would be great with more people I loved the grab and go breakfast with a waffle maker and everything.

I think the front desk could have been a bit friendlier but for the most part they were good.

The location was ideal, it was near to the airport, just a short five minute drive using the free airport shuttle. Also the room was very well laid out, organised and fully furnished. Very clean and comfortable.

There was no kettle in the room, only a coffee maker. It would have been handy to have a water kettle. Also, the doors on the shower did not close completely, they did not stay closed so the bathroom floor got a bit wet. Check out room 417 please to fix that issue.

Getting from and back to the airport was quick and easy. The reception desk staff was very friendly and got us checked in quickly.

Just one tiny suggestion. Have reception desk staff ask if you need access to wifi. I was trying to check us in for a flight early the next morning and could not get access to wifi. I tried calling the front desk but was unsuccessful and was too tired and in pj’s so didn’t go to the front desk. Or a card in the room with wifi instructions. Also, instructions by the phone on how to call the front desk for weary travellers - we couldn’t find any.