Wonderful staff, classy well maintained ambiance, beautiful. We stayed after hearing someone win a raffle for a 2 night stay at the "O Henry." (Won at the Wizard of Oz play at the Carolina) decided to see what the big deal was. The bed was cozy, our view was great. The room was neat and clean. Bathroom had a soaking tub(with rubber ducky) and stand up shower. Very comfortable stay. Our dinner server David, was absolutely wonderful. What a great personality! Friendly and engaging and he knew the menu well because everything he suggested was great! (I'm inclined to believe anything would have been good) We encountered several other staff members who were just as friendly(Jasmine(sp) in the restaurant, and Taylor? at the front desk) and you have one server who we noticed had really defined arm muscles. We asked her about it.. She is competitive (Please support her) those muscles were impressive! :)...but we spent the most time with Davjd ( over a meal). Also the exercise equipment was great(I especially liked the TRX straps) I could go on and on. Keep up the good work!

Almost because nothing could be perfect... we experienced probably the worst night you could imagine. At around 11pm the fire alarm went off and we were awaken in a full panic from a deep sleep. On the 8th floor!!! Yikes... Apparently it was a false alarm, but it kept going off. It would go on and off. We'd fall back asleep and then it would go off again. Repeat at least 8-10 times from 11pm until just after midnight. We heard the fire trucks come in with their sirens blaring too. Terrible, experience! But that was no fault of the staff and/or hotel. That kind of nonsense "just happens" at least you know your equipment works!! Haa.

Breakfast was good!!

Staying 2 Days and not being able to eat at your Restaurant was Ridiculous!! The public has more right to enjoy your facilities more than your paying guests!! We had to stand by the Bar and wait for possible spot at the Bar while the servers swerved around us accomadating the locals! Not Cool!! You would think paying the rate we did that we could have least been able to eat there!! 😢

For this to be an older hotel you really couldn't tell, the upkeep was really well done. It was clean, quiet and had a very high end luxury feel to it. The room itself was really big for just one person, i appreciated the sitting area that you don't normally get in a queen sized room.

The historical aspect was perhaps the biggest draw. I'd heard of the hotel from someone involved with Odyssey of the Mind, but the place is a bit on the expensive side for most of us who volunteer for such activities.

The room and history were wonderful, but on a teacher's salary in NC (46th down the list in the US), it is not something I would be able to plan regularly. It was more for the historical experience.

From the arrival at the resturant to the end of our dining experience the host and servers were excellent. The food was excellent, beyond compare.

The price per night is a bit steep. At least one meal per person should be completely complementary.

Hotel overall was very clean. Including the room. They have done a great job with the decor and design making you feel as if you have stepped back in time. We ate two meals at Green Valley Grill (dinner and brunch) and both were excellent. Enjoyed the aveda bath products and harney & sons tea (which I happen to drink at home) ! Would most definitely stay here again,

very nice and big room, spacious bathroom, lots of storage space for clothes

no cleaning service for the room unless requested (we arrived late, and could not request it in time for the following day). I believe, by now, cleaning the room every morning should be the default, in a good quality hotel, unless the guest explicitly opts out. covid is no longer a good excuse for lack of service.

I liked the traditional, European-like feel of the hotel. Also, all of the staff went out of their way to be friendly and helpful.

Nothing

Gorgeous, friendly, extremely clean with modern amenities while looking historic and classic. Music in the lobby was a nice touch as well.

Wish we could have stayed longer.

i like the robe that i bought . i was very clean. loved that it have a speakers in the bathroom so that i could play music for my partner while they were in the tub. keep up the good work.

i was charged on booking . com and charged at the hotel and still holding my funds until this day. the price for the stay was a little high but what do you expect. nice hotel = Nice price.