I came in a crisis. After a trip to be w my kids as they birthed our first grandchild, my husb (who had not come) called w covid. I am immunocomp and we were due back to kids for holidays in two weeks. Dr. said I could not go home for ten days under the circumstances, especially as we don’t want to take covid back to the newborn; back there soon. The people at this hotel are gems, from admin to front desk to housekeeping and even breakfast servers. They understood the stress of the situation and have been exceptionally kind and helpful. The place is wonderful. Comfortable and safe, w all I needed to take care of myself. Beyond grateful.

Not a thing.

The counter space is wonderful! Having a kitchenette was super convenient at well.

I didn’t particularly like that the shower water took a while to get hot. I also thought it was weird not having a waste basket inside the bathroom. Not enough trash containers in room period. Also, the attendant for breakfast was not attentive to the work flow and guests. For example, there was a continuous beep that last a couple minutes and he just stood there not doing anything about it and when we mentioned the OJ was out he didn’t refill the juice station right away and we had already finished our breakfast.

The beds were nice, very comfortable. The rooms are spacious (bigger than my first apartment in Eugene!). The bathroom was sparkling clean and spacious as well. The saltwater pool was just perfect! So relaxing and a great temperature. The breakfast was perfect - light but plenty to get my day going. The coffee packed a punch - lovely! And the dining area was clean and fresh, not crowded, but was able to accommodate a few dozen people comfortably when we were there. The staff were professional, very nice, and helpful. The price for the room was really reasonable, and the location was right downtown, so we were able to walk to dinner at a great BBQ place. The decor has never really been something I've noticed at a hotel before, but the little design touches were just very nice, like someone really cared about the details. The whole experience reminded us of modern hotels we've visited in Europe and the UK. I was really impressed! As a former UO student and lifelong visitor to Eugene, this was the most comfortable stay I've experienced in the 40 years since my first visit to this lovely little city. I've already recommended Home2 to friends & family.

The cost for parking was not included as it's owned/managed by another company, but it was reasonably priced, easy to pay, and under cover, so well worth it, IMO.

The front desk staff was amazing, housekeeping was pleasant and helpful, breakfast staff did their job no complaints.

I would have expected a hot tub for the price, disappointing. One of the elevators had a floor alert that was loud, obnoxious and jarring. Not sure why since the other elevator was fine. It would have been nice to have an actual channel guide showing currently playing programs but this seems to be a failure of nearly every hotel I've been in.

Why am I filling this out again? I've filled out 2 different surveys on this property....the people were great and especially helpful for us walking w/canes....enjoyed the property, breakfast, nice size refrigerator, great heat-cold register, shower was nice & water strong; good room for shaving, etc, playing Scrabble...close to the activities we were attending at the Hult Center(Australian Pink Floyd); nice to have security esp since we had to park in the next lot after we got out of the concert....good snacks, etc,at the front desk, too. Ice machine was close, too, elevator worked great! Lots of outlets as we both use CPAP machines and I sleep w/a fan on, too.

The staff was friendly, the pool was well heated. The room was mostly clean. Shampoo and conditioner were provided. It had a full refrigerator and microwave with a small coffee machine. There were plates, cups, bowls and silverware. They also provided 1 to go coffee cup. Beds were comfortable and adequate pillows were supplied.

There was hair stuck to the shower wall that did not belong to my family. There was a kids sponge (one of the ones in the tablets that you put in water and it grows) in the closet on the floor, there was stuff (dirt?) In the bathroom sink. The shower soap dispenser was empty. There were only two units of liquid coffee creamer. Only one was regular the other hazelnut. More creamer would be helpful for those who like their coffee light brown. One pillow had a large yellow stain on the pillow protector. Which perhaps it's just a stain, but I would consider replacing it.

Love that the hotel was clean! Beds were comfy and staff was friendly.

The breakfast could have been better. I was very uncomfortable with the location. Although this isn’t the hotel’s problem, The amount home homeless people near the hotel was very unsettling. To be honest it’s the whole downtown area, doesn’t make me want to come back to this area and definitely will not be bring my kids.

I really appreciated the breakfast. The staff was so helpful and cheerful in the morning. I enjoyed the dishwear and mugs for coffee. The selection at breakfast was also wonderful. I would also like to mention that I really appreciated the parking lot and having a safe place to park the car that was included in the cost of the hotel. Thank you for a wonderful stay

There was only one working elevator. This was a little inconvenient, it would have been nice for someone to point out an alternative, such as the location on the stairs to decrease the elevator wait.

We loved the check in experience. Also appreciate that there was security as the area was a little sketchy. Had to go out to my car, and I wouldn't have felt safe otherwise. Simon, night clerk, was so helpful and friendly!

The rug in the elevator and the carpet in the hallways need to be cleaned. Smart to have security as the area isn't the best at night.

The room was well-appointed, an accommodating kitchenette, and the shower was good. The beds were really comfortable and the black out blinds were great. They had a great breakfast with multiple hearty options.

Wifi didn’t work. We pulled in late, & I didn’t want to try & fix it then. The front desk gave me an alternative password in the morning. It appears Hilton wants you to sign up for emails/ads in order to qualify for free Wifi. Frustrating.