The staff was all very friendly. I left my toiletries home, they had complimentary toothbrush, toothpaste, razor, etc for us. My son left his swim vest in the pool area, and the front desk helped us get it back. The next day the gentleman that maintains the area recognized my husband and followed up to make sure we got it back. Room and pool were clean, and the hours for the pool were fantastic. Dove products in the bathroom. Good variety at breakfast both mornings we were there.

Parking was rough when we returned from the wedding we were in town for, but they validate for the public garage so it worked out.

Marlene at the customer service desk was so nice. She started our stay there off excellant. She even came into the restaurant to say good-bye to us when she got off work. The room was clean and the beds were comfortable. Staff we encountered was very nice.

The free breakfast was terrible. Bacon was uncooked and staff said we couldn't cook it any further. I hate rubber like bacon. Pancakes are made from a machine. They are paper thin, not good. Pool had hairs and little bits of white styrafoam like stuff in it. Hotel really needs to work on these issues.

Beds were super comfy

THE INTERNET WAS TERRIBLE!! Kept throwing me off and had to repeatedly sign in. I had intended to mention at the desk when I left, but forgot. Travel often and never had hotel Wi-Fi this bad. The lobby was freezing, when I mentioned it I was told they keep it cold for the staff who are working hard. I never saw anyone working in the lobby!! They had a space heater running behind the desk for the reception people. No one could eat breakfast comfortably at that temp - had to bring food back to room.

I have stayed at this Holiday Inn Express over 8 times this past year and each visit is more pleasant than the last. I've had to stay over Christmas and Easter and the staff is always "cheery" and wonderful no matter what. The rooms are exceptionally clean and the property as well. The staff has been nothing short of amazing! I can't say enough good things. It makes all the difference when you are traveling on holidays and especially alone.

Not a thing

Comfortable beds, good location

The parking situation was TERRIBLE!!! Every evening the only choice was overflow parking or a parking garage two blocks away due to a multitude of large work trucks and semi’s taking up spaces (some two at a time) leaving no room for other guests. Hotel seemed completely unconcerned about the situation. Additionally, the entrance was dirty every day due to same workers tracking in dirt. The hotel itself is very nice, however, the parking situation is enough to make us stay elsewhere next time.

The front desk staff was amazing! Along with the housekeepers!

One recommendation I do have is… I needed a new key made tonight because my key was new my phone. I asked the very nice young lady for a new key and she didn’t ask for an ID as she asked me for my room number. I was a manager at a IHG property so I understand how things can happen however pls always have the guest write their room number down along with ID because you never know who’s listening and that can put the guest in danger. Overall this has been an amazing stay. We were in town from Houston TX to vist my mother in the hospital.

The selection of food was great. It was hot and fresh. The hotel was clean, bright and cheerful. The room was nice and loved that the bathroom had a nice size shower with grab bars. Housekeeping was great and brought clean towels everyday!

More attention to detail in the shower. The shower doors had mold and also around the dispenser in the shower.

I have stayed at a number of 3 star properties in the last several weeks, and been increasingly disappointed to see 2 star accommodations being passed off as higher quality. At this hotel, everything was as it should be. The hotel was clean. The room was very clean. The pillows were great. The amenities were appropriate. The breakfast was great. The parking was ample. The location was terrific. And importantly, there was not evidence of being run down. And best of all, the price was completely reasonable. Lately, other hotels I've stayed at that charge 3 star prices and claim 3 star status have had threadbare linens, wet carpets from dripping ac units, dingy paint, and mold in the bathroom caulk. I experienced NONE of that at this location, and in fact, immediately texted colleagues who frequent this city to tell them that this is a great place to stay.

The refrigerator made a high pitched humming noise so I had to run white noise to sleep, but that was only a minor issue considering everything else was great.

I lived in South Williamsport before moving to Harrisburg , PA. I never stayed here before so I decided to stay in a hotel instead of driving to my appointment at the Williamsport hospital. We were amazed !! So down when I have a doctor's appointment I will stay here, instead of driving in the morning. Thanks guys.

No complaints.

The staff was fantastic. We stayed for a 5 day period. The staff made sure we had coffee, clean towels, and trash removed everyday. The front desk and dining staff were exceptionally helpful.

The elevator was out or service. We were sent a communication regarding this so that we weren't caught off guard which was nice, but we were on the 3rd floor with multiple bags and countless trips up and down to grab additional items.