Basically the motel was fine! The check-in was a fiasco!!! The front desk person was great, but the whole process was so frustrating! I tried to use a Visa gift card and it wouldn't go through! Because of that my CC# was wiped out and I couldn't pay with that!!!! Then my CASH was refused!!!!!!! I wanted to leave at that point but we were tired and just wanted to get to our room!!!! Really not sure if Booking.com was the culprit (but probably won't use them going forward!) or if it was the Hampton!!!! Why couldn't I use a Visa Gift Card???!!!!! UNACCEPTABLE!!!!!! It was a Christmas gift for that very purpose!!!

Some better policies for checking in!!!!! Being able to use a gift card and still allowing the CC information to stay in the record!!!!

Was traveling with my son and his therapy animal and everyone with the Hampton Inn was outstanding. Excellent customer service, excellent communications and really great employees you have there, in Rodrena and Olivia, who were at the front desk. In today's world of rude employees and non-existent customer service, you are lucky to have them.

Nothing comes to mind.

The facility was obviously amid some renovations but it was still clean.

Regular rooms can be made wheelchair friendlier with just a few changes. And should be! The bathrooms in particular are a safety nightmare to someone for whom a handicapped room was not available. Please do better.

Front desk receptionist was friendly and welcoming upon check in. She was also apologetic about the room not being ready. We didn't mind the wait because of such hospitality. Special thanks to Yessica, front desk; Mike, maintenance; the housekeeping staff who made sure the room was cleaned.

No complaints

The hotel was very clean and quiet. The room attendants were very polite. The hot breakfast much appreciated because most hotels don’t have hot breakfast anymore, and if they do it’s for an additional fee. And having an ice machine on our floor was so convenient.

When we checked in, we were not told that there was a daily charge of $25 a day for incidentals so we were shocked to see an additional $75 on our bill upon checkout. That is something that should be given more attention during employee training because it’s quite upsetting to find out after you’ve spent several days at the hotel. We were calm but eventually someone is not going to be as understanding, if it hasn’t happened already.

The breakfast was wonderful and staff were friendly.

Parking lot had lots of spaces taken up by large trucks and equipment for remodeling. The pillows were flat and bed was a bit harder than I like but wasn’t terrible

My hotel stay with my family was great. The room was neat, clean and comfortable, I would definitely recommend this hotel to any of my friends and family.

My only complaint on my stay was that we didn't have enough towels. We had three adults and one child staying in the room , there was only two towels in the bathroom. When I contacted the front desk they said that they only had face towels. So they gave me a bunch if face towels to make-up for it.

The room was large and set up very comfortably

The tv could have been larger and the shower head was terrible, only a steam of water coming out the center. I did inform the front desk at check out so hopefully it gets charged

Great location and very clean compared to other hotels in the area. Amazing water pressure in the showers.

Staff is not the most friendly and housekeeping was a bit obnoxious with banging on the door multiple times a day.

Customer service and beautiful room

Misunderstanding between booking and the hotel where the reservation was not honored.I had to book through the hotel