Loved the Hot Tub and Pool! And the fact they're pet friendly. I had great service from the friendly and helpful hotel staff, good parking too. Easy access to the freeway and a very quiet property. Also, it's a very safe area.

The attendant in the breakfast area was really having a day! I came into the breakfast area and every surface had already been used but not cleaned for the next guest. When I asked him if he could make a place for me, he seemed very put out about my request! Grumbled something and didn't take immediate action to correct it, so I cleared a place for myself and another guy that came in.

Breakfast was good and the location was also good. The hotel was also quiet. Very Pet friendly however they need pet waste stations out front.

Unfortunately the booking system at the hotel and crashed so the staff was having a difficult time in assigning rooms. Not the staffs fault and they were doing their best with the adversity they faced. The first room we were assigned had a loud fan motor running sound which we declined to stay in. The 2nd attempt we were assigned a room where someone was already staying in. On the third room attempt we finally succeeded and had a very nice room.

I like the hotel is adjacent to the Interstate easy on and off access which was a factor in our decision making along with parking lot being large enough to park a boat on our way back from Canada. Thanks

I was not able to get a copy of the receipt from the front desk clerk either upon arrival or check out which I thought was strange and usually is part of the customer service that you receive while staying at the hotel? I could use one of those receipts now but was told I had to get it thru my booking website booking.com which they said it had to be done thru the hotel? If someone could send me one to sjohnson@werner.com that would be much appreciated as we stayed on Saturday 6/24 and checked out on Sunday 6/25 under Scott E Johnson room #129 I believe. $30 refundable fee is a bit steep too and hopefully my credit card didn't get charged to make sure you abide by all of the rules implied by the hotel especially the pool area in which that was done with no problem. Thanks

Location is great. Has a few pools for the kids to play in. Has a K-cup machine in the room that is nice so you dont need to get dressed to get coffee. Beds very comfortable. Front desk lady was amazing.

Not enough seating in the pool area for adults to watch the kids. The breakfast was low or out of food when I went there and I tried at 2 different times. There are many many kids there so you hear lots of running at all times

It's the nicest hotel so far, and I've been to about 20 different hotels of different brands over the last 5 weeks. Very clean, very friendly and very well thought through. For example remotes were in nice solid plastic bags to avoid dirt build up and germs. A nice handwritten note from a person who prepared the room for us left on the table. Someone there really cares and continues to think about how to improve guests' experience. Very nice and helpful breakfast concierge. Thank you.

The facility seems to have been recently renovated, very nice. Staff was very nice, attentive and professional. the continental breakfast is much better than most.

we specifically booked for the pool facilities in order to relax after a long motorcycle ride and it was closed. the staff phoned & left message advising the pool was temporarily closed, however we didn’t get message due to the fact we were driving a motorcycle. also was surprised no hair dryer in room, had to ask for one at desk. the wall mount hairdryer obviously was from prior to renovation. even due to these minor inconveniences we signed up for hotel reward membership.

The staff was great! Very helpful and friendly. The hotel was clean and attractive and the parking was good.

The breakfast was fine, not the best we've had. It would be nice to have a little more seating available in the public spaces, such as the breakfast area and the pool. We had a hard time finding a place to sit when we used those areas because there weren't enough tables/chairs.

The kids loved the pool area. The staff was friendly and eager to help with anything we needed assistance with. The morning breakfast was good and available for a good amount of time.

There wasn't many chairs or tables available in the pool area. There was maybe 4 tables each with about 4 chairs. This is definitely not enough. Many families had to pile their stuff in corners or along the walls.

The cleanliness of our room. Bed was comfortable. We were able to use the party room for our family to be together to eat and play cards.

Was noisy but that is pretty much expected with it being the weekend with lots of small children. Scrambled eggs were cold the second morning.

The pool was amazing - loved by both kids and adults in the family. Gym was nice for a hotel - good selection of dumbbells, multiple pieces of cardio equipment, and weight machines. Staff was friendly and welcoming. Breakfast was good. The hotel was undergoing renovation, but this really did not affect our stay. We were in a renovated room, and it was very nice. Great value. Great for families. We also had our dog with us, and it was very pet friendly.

Nothing that I can think of. We would happily stay again.