The location and facility was nice, clean and staff was helpful.

The pillows need to be replaced, they are floppy and give no support while sleeping. We stayed from Wed - Sun. On Friday night, we woke up in middle of the night to a smell of something burning. Like, electrical or someone was cooking something on the stove they shouldn't be. It was all we could do to make it through the night. We spoke to the front desk in morning after it first happened. They said they would look into it but we could still smell it until we left Sunday morning. It seemed to be on the third floor only where we were however it made for a horrible experience during our last two nights.

The staff was friendly, helpful and very personable. I had a wonderful experience talking with the ladies at the front desk. The bed was comfortable, and I am checking into getting the same mattress for home. As soon as we entered the facility we knew it was clean. This has been the cleanest place I have ever stayed. Job well done. I'm looking forward to my stay next year, when I return to the Shed.

I was sad that the pool was closed.

I really liked how the check in staff treated us during our family tragedy. I also really liked the the little kitchen that was in our rooms. We could eat in and save $ from eating out all the time.

The smell in the hallway on 3rd floor. It was almost nauseating. Some of the guests were drunk and arguing.

The 1 queen bed with sleeper sofa room we had was a pleasant surprise. The layout was extremely nice in the room compared to lobby area

Hotel Lobby and reception area made me think I could have picked a better location to stay when we first walked in. Very bland, and looked half filled. Once we got to our room though we were very satisfied with that part.

Location was great for my needs. As I seldom eat ‘complementary’ breakfast at hotels, this is a non issue. The staff and facility more than made up for a free breakfast. Will make a point of staying with Candlewood next trip to Alcoa.

Nothing.

Overall the property was good, could use a little cleaning in the stairwells and the entrance/exit ways where there is heavy foot traffic. Other than that it was good.

Everything was ok! The only issue we had was the couch in the living space was covered in pet hair that kept getting all over out kids clothes and we had to cover it with a sheet. The rest of the room was very clean and neat.

no breakfast.the employees were exceptional

there were evidently groups of workers staying there and they got up very early and were extremely noisy leaving!

Beds were comfortable and room was spacious.

Nothing negative to say.

No breakfast; facilities just okay; staff great ; suite with kitchen nice, but dust & cobweb issues.

Cleanliness & towel quality.

This hotel was Great compared to what we were staying in. Loved the staff and the hotel was kept clean and quiet.

There really was nothing I didn't like about this hotel.