Location was new so it was close to newer/nicer-area restaurants. After driving all day, this is important to us… take care of the pup, quick eat, relax (Also it’s nice having cold drinks available for purchase at check-in. 👍🏻👍🏻👍🏻)

Very cheap mattress. Very cheap sheets. 👎🏻👎🏻👎🏻 Felt like it was designed for easy clean up… like they wanted to be able “hose it down” if necessary. I know it’s a pet friendly hotel, but come on. Some balance would be nice. Most pet owners are going to be conscientious… But even if not? The room costs and pet charge is higher than most others out there. (We road trip quite a bit.) AND the desk attendee at check-in was not very friendly. We seemed to be an inconvenience as she was conducting a prospective employee interview. 3rd (or 4th??) Tru we’ve stayed in, but not the greatest. Sorry.

I enjoy staying in the Tru hotels when I can find a good deal, they're slightly above my budget in general. I love the vibrant colors and the seating arrangements in the lobby; the city mural on the wall; availability of different coffees, drinks, and snacks; cleanliness; and comfort.

This must have been an older Tru. Silly but I missed seeing my name on the TV when we checked in. There were some lamps and other things missing that they have in the newer Trus. I'm sure most people wouldn't have noticed if they hadn't stayed in several already.

We stayed here on 8/25/23 and on 9/7/23. Both times Blake at the front desk provided exceptional customer service. He was very accommodating with our room selection and parking. We were pulling a trailer with offroad vehicles and were concerned about overnight parking in an area that was secured. He assured us security would be making rounds and was able to put us in a room where we could see our vehicles. He also offered to help us with our luggage. He is an exceptional young man who seemed to enjoy his job. He was very courteous and pleasant and made a very good impression. I did consider booking with Hyatt Place, but their breakfast (at Hyatt in Utah) was lacking and they only had half and half or milk at the coffee bar. Blake and your breakfast buffet were deciding factors.

My family loved the facility. The entire facility was very clean and freshly painted. Family friendly rooms with plenty of space for littles to run around. They had a moveable desk and I loved that the counters were high, as I have a very curious 1 year old. The staff was super friendly and helpful. I was traveling with 3 kids solo and they met every request. The complimentary breakfast had a great selection of items.

Loved the different choices for breakfast that was offered. The layout was great, staff always replenished anything that was low. It was in a great place to enjoy and relax while having our breakfast.

I think the Tru was the best place away from home that we could call our second home. There isn’t anything I would change. I really have no idea what I didn’t like while I was there.

Room was very nice, comfortable beds, good linens snd good breakfast options.

Our toilet was very slow to fill up… the water had been turned off to the toilet. Check in was not quick. We were told our card was declined and they needed another card. When we tried to get clarification there was a different card on the account( something about 3rd party) I hope I will not be billed twice.

I liked the beds they were comfortable, the bathroom standing shower, the lotion and hand wash dispenser next to the sink and the body wash, shampoo and conditioner dispensers too. great staff, service courteous always helpful but what I liked the most was the peaceful and quiet the place was. I would totally stay here again pet friendly. the breakfast was awesome. lastly even for some they don’t care much for the room entrance I like card key to the sensor door instead of key inside the slot

didn’t like the rooms just a little to tight in a few space but still it was ok. I also disliked the fact that this place didn’t have its own pool but sure guests of Tru could go to the hyatt regency next door and allowed in their pool to tru guests. to much mosquitos though the back door were coming in and flying all through the hallway hopefully that problem could get fixed.

Convenience to family on our pass through Amarillo

Our room on this stay appeared to have been cleaned somewhat but there was still trash in one of the bins, dirt on the floor that hadn’t been swept & cleaning cloth on the floor in the bathroom !! We would’ve changed rooms but the guy working the desk said they were sold out, so we stayed in the room we originally booked !

Felt very safe. Room was spotless. Bed comfortable and clean. No carpet is fantastic - no allergic reactions to cleaning products.

The only improvement would be a microwave and a laundry; this did not affect the enjoyment of my stay.

My wife and i stopped here from colorado back to san antonio and staff was very helpful even at 1 AM. Breakfast was great, small selection but very nice and well done. Rooms were clean and bathroom was great. I really enjoyed the soap dispensers.

Only thing that was negative was that in the shower the body was soap dispenser was missing but we just had to contact the front desk to get another bottle of it. They were very quick and polite about it.