Loved the rooms and the staff was friendly. We went there during new year's so they gave us a list of different places we could watch the fireworks from. The place is close to many good restaurants and stores as well. Overall, loved it ! If we come to Austin again, we will surely like to stay here.

The only thing that was a little bothersome was the key cards that we had to use to enter the room. The cards stopped working after some time. We shared this with the front desk and they said are already working on improving the whole key card system.

First and foremost, the staff were amazing and treated me so kindly. I felt like family when I arrived and left. Flo was so helpful and caring and Brannon was especially helpful kind. The breakfast was always hot and well prepared (didn't taste like frozen). I liked that the coffee pots were available 24/7.

The only disappointment was my TV. The first night it didn't work at all.. The woman at the front desk came and got it to work on the Vizio network. I discovered after that - Netflix and the premium channels didn't work. I asked for help but it was at night and the person wasn't on duty that needed to help with my TV issue. I could have asked for help during the day but left each morning to spend the days with my family.

The breakfast on the first day was fantastic! There was a wide selection of everything. However, the woman who was working the first day didn't work the rest of our stay. And the guy that was running it couldn't keep up with the demand. There was always something that was out; juice, pastries, yogurt, milk, you name it.

You need someone running the breakfast who can keep up with the rush. It needs to be pre-emptively stocked, not as a reaction to running out of something. Also, the "store" in the lobby was HIGHLY over priced. $2 for a little microwavable bowl of mac n cheese (which costs $0.60) or for a cup o' noodles (which costs $0.37).

We stayed for a day with our family. The hotel's location, cleanliness, and friendly staff were all excellent. However, our experience wasn't very enjoyable due to a few unfortunate incidents. My daughter slipped and fell in the bathroom, injuring her lip. While taking her to the emergency room, my wife twisted his ankle, and the X-ray revealed it was broken. There were no issues with the hotel, but these unfortunate events made for a very stressful night.

The general manager for the hotel was outstanding. She took very good care of me. I would like to give the general manager of the hotel honorable mention because she met all of my expectations. She escorted me to my room and ensured that I was comfortable and satisfied with my room.

Friendly staff. Nicely appointed rooms and linens/pillows. A/C worked well. Good options for a quick, hot breakfast. Room and common areas were nicely kept up/clean.

The serving area for breakfast was exceedingly warm/hot (maybe the a/c was out at that time). But this was a minor inconvenience. The tub area in our room was pretty "worn" with corroded metal and peeling areas, but also... I can tell it was being attended to as best as possible without the expense of a total replacement. It was clean! :o)

It was in a good location and was clean.

Bed was a little too soft for me. I specifically made a selection for 2 double beds after being asked my choice of rooms. I NEEDED two beds. As I was traveling my teenage grandson. The room I ended up with had a queen size and a sofa. The staff said my request was not communicated with them through Booking and while they would have accommodated me, they were sold out.

The place was nice, great location. Pool was nice. Jacuzzi was very relaxing. The room was clean for the most part.

The bathroom could have been cleaner. Under the toilet seat was still dirty. Beds weren't very comfortable. They were ok but definitely needed to invest in some more softer mattresses. The sofa bed was horrible, they need to replace those old wire mattresses with some nice memory foam ones.

Perfect location & The ladies at the front desk were so very kind & so helpful!!! I told her I had never used an Uber ( I’m 67) she went above and beyond to help me , walked me to the car- showed me to ck plates& name of the driver. big relief !!

The only thing I can think of I I didn’t like was that I couldn’t stay another night!

The rooms were neat, clean and everything that anybody would want. The breakfast bar was well above average and the service was excellent. However, it was the staff, especially the young lady at the desk that will always be the most memorable part of the visit.