The room we stayed in was huge! The separate bedroom meant that you could easily fit 4 people in the suite and not feel cramped. There was a full kitchen which would have been useful if we were staying for longer! The continental breakfast was better than expected (had a decent selection of hot food too). The staff were friendly and when we had to check out a day early due to the snowstorm, did not hesitate to refund us the night we would have lost. There was a great Mexican restaurant nearby.

The location felt a bit out of the way but maybe that’s the spread out nature of the CBD. It was only about 25mins to the airport.

Spacious and comfortable room that was well designed and laid out. Seemed newly remodeled and very modern. Full kitchen, bar, L shaped sofa with working tables and ottoman, desk and lamp at window, king bed and nightstands with lights, dressing area with large mirror and light over wide dresser opposite full length closet. Bathroom had huge walk in shower with shower head at opposite end of faucet handle. Nice toiletries. Large counter space. This would be great place for extended stay or with kids. There is well lit paid parking lot behind hotel. Free hot breakfast is great for most people. This was a great location for being a tourist. We were able to walk to Sixth Floor/JFK museum and Dallas Art Museum. Many great restaurants all within waking distance. Felt safe.even at night with a few homeless around. Difficult to navigate one way streets and traffic, plus parking is challenging and expensive so it was great to park at hotel and just walk everywhere. I highly recommend this hotel and would absolutely stay again. Note same building is shared by AC Hotel and Residence Inn. AC hotel has first floor lobby and a number of lower floors in building then Residence Inn has its lobby and breakfast in second floor with it's hotel rooms on upper floors.

Elevators slow and challenging to use. You have to tap your floor on digital pad outside elevator and it tells you which elevator to use. Sometimes it works and other times we waited long time and nothing ever came so we had to try again. Only gluten free option for breakfast was GF bread, fresh fruit, and yogurt. I wish they considered other options even Cheerios. Website gave wrong amount for valet. It is now $45 per night! (We opted for lot behind hotel for half the price)

Richard was EXCEPTIONAL!! Every time we returned with or without bags/luggage, Richard went above and beyond to help us! The young lady at the Valet stand greeted us with a smile EVERYTIME we saw her! AND...we did not even have a car to valet!! GREAT staff!!

Perhaps on the weekends, you could have a key for the front desk to be able to provide us with not only coffee, but the creamer packets & pop corn that were missing in our room? He could only provide us with the coffee. I guess he might have been able to offer a snack from the little "store" in the lobby to replace the missing pop corn??

We stayed 2 nights here as a family booking 2 rooms. One had 2 queen beds in one room and the other a large double bed. The rooms all had a kitchen area, were large and well appointed. We arrived in Dallas on a weekend and booked here as central and good facilities and walking distance to several things and as needed a hotel so could drop our bags off as arrived early. Hotel let us have the one room early as ready to put bags in which was a great help. Breakfast was really good with mix of things including cereals, cooked breakfast, waffle maker, yogurts, toast, cakes and fresh fruit salad, Had indoor swimming pool but no time to use! The hotel is great but at the upper end of our budget as found Dallas the most expensive Texan city we visited on our stay.

Was all good-only comment is I booked 2 rooms -one in advance and decided on additional room for my son 3 days before we went to Dallas rather than him share with us and actual cost was a good £10 more than the estimated cost on Booking.com even in the space of 3 days presumably due to the exchange rate? Stayed in that really cold snap with snow on one morning so didn't get to see all the things we wanted to see but thats not hotels fault!

Great location, clean and spacious rooms.

The breakfast was not managed well at all: - served in a very small area where people had to queue and often would spill or drop something that staff would take a long time to clean up - items would finish all the time and some would not get restocked even 45 mins prior to the end of the breakfast time (from simple things like tea bags, to essential items like bread, sausages or fruit…) - too much trash is generated during breakfast there - single use plastic forks, spoons and cups, paper plates and bowls.

The breakfast was good and apetizing. A good selection of food, Maybe it was missing bakedbeans because we're used to English breakfast. However we really recommend this place.

The food at the lobby was not as expected, For example, we took a burger and some other small bites, and we found out that the burger wasn't served with potato fries (the normal french fries), and one of the bar tender was in a bit of a hassle when he served us and while we were paying. The hotel should offer free parking, or at least a discount on parking if the visitor decides to park in one of the nearby parkings (the one at the back of the block for example). Valet parking is about 45 dollars, and compared to the money we paid to stay at the hotel, parking charge is etremly high.

Size and location was excellent

Great weekend adventure with my nephew fantastic location easy walk to the JFK memorial , quick ride to Deep Ellum, 25 mins to AT&T Stadium. I really can’t say there isn’t anything that I didn’t like however my receptionist wasn’t as welcoming as I would expect from front desk personnel. Coming from the hospitality and travel industry myself my expectations on customer service is quite high however everyone else I encountered were super friendly and helpful so it doesn’t take down my impression of this property but if addressed would certainly add value.

I thought the breakfast was totally adequate. Other thoughts: In Question !, under Who did you travel with, you said to check all that applied, yet when I tried to check more than one answer, you undid my previous answer. I loved that I was upgraded to a room with a separate bedroom. Loved it!!! I liked that I could turn on all the lights that I wanted, just by turning off the master switch at the door. I loved the ice cube maker in the fridge.

See my comment (above) about my answer to question 1. It wasn't clear whether the coffee in the room would have been charged extra, so I didn't make any coffee. If it had been clear that the coffee was gratis, that would have been nice. One afternoon a security guard at the door, first told me I didn't belong there, then later when I tried coming in again, followed me into the elevator to the Resident Inn's reception area (2nd floor). He kept questioning that I should be there at all. It was scary and rude. If the staff hadn't been so nice and understanding of my negative feelings, I would have made sure that I not use your hotel again. However, the staff WAS very nice about it, so I will probably use your hotel again.

The Valet and Guest Services Staff were terrific. Downtown convenience. Wall to wall windows in our room. Good bathroom and comfortable bed. Floor plan excellent for our needs.

No luggage carts available at check in. No luggage racks in room to open suitcase on. Had to use the floor. Was checked into an un made room and had to move all belongings to a different room on a different floor.

The suite was comfortable and quiet. The breakfast was absolutely awesome. Everyone working was so nice and helpful, I commend your crew.

It is not clear anywhere advertised, that there is no free parking. The valet parking is listed as available at a cost. However, we had to go behind the building, pay a expensive parking lot fee that took our spending money( the parking lot was SHADY), then we had to walk and carry our bags 1 block in 108° weather. We are over 50, this was a horrible part of the experience.