The cleanliness of the facility

The breakfast was basic. I had to request room service

I liked that I was able to make a cash deposit for my incidentals instead of a credit card. One hotel put $2000 dollars on my incidentals even though I had already pre-paid through Booking.com. I really appreciated front staff like Jena who tell you that your car is safe because of police patrol and video and it proves to be true! Jena was helpful in providing all sorts of information for my stay in Houston. She is somewhat of a rare front desk person in my experience. I was grateful to meet such reliable staff at the hotel.

Someone had previously smoked in my room and the hotel used heavily scented perfumes and air fresheners to try and mask the smoke smell. The scented air is an irritant.

Clean room, bathroom, big room, comfortable bed, space to work, nice gym and pool. There are many sports bars nearby, almost within walking distance. Kind personnel changed the room as the first one smelt smoke.

Noise from other rooms, thin walls that you can hear TV and conversations. Most of the rooms were communicated by a door, not ours but still noise. People on the weekend wanted to hang out late in many rooms. Also, the structure is old and makes noise when walking from the upper floor. Breakfast is basic and poor, just for a coffee and something else. The area is so so, just to sleep is ok.

- Breakfast is very simple and ends early (9 AM). - We called ahead and requested a crib for our 11 month old daughter. As they said they had them, we didn't take ours. The crib was extremely bad, so much so that we had to put the baby to bed and we slept very badly. Guys, a decent crib costs 75 dollars. Please buy one so that future customers don't have to go through this.

I love the room very clean and comfortable feel at home staff is also well trained very nice and respectful to everyone the two lady at the front desk are very friendly polite intelligent they assist each and every guessed with a kind and loving welcome I would encourage both staff to keep up the good work.. Thank you.....

The only problem I had was the TV I wanted to play some music but couldn't able to which that wasn't a big bother to me but I do wish I could able to like YouTube and those are the channels I wish that was in place

Very nice place!!! Will be back !!! Very clean, nice lady who works at the front desk did done our registration, she was very sweet . Breakfast was nice too, waffles, eggs , sausage. We came to visit Russian Embassy and to Gallery mall. Not far away from everything.

Nice breakfast in the morning.

Found Two cockroaches in the room and the rooms were very damp/high moisture. Front desk Staff was not super friendly.

The location was very centrally located in the Galleria area, and close to the 69 freeway which made this the ideal spot to explore Houston. The room itself was large, clean and quite modern. It had a flat screen TV, mini-fridge, microwave, work desk and pull-out couch in the room. The water pressure was good in the bathroom shower and sink, which is important to me. The breakfast was also included with the room. For breakfast I enjoyed the fresh make-your-own waffle machine, some fruit and a nice coffee. They also had hot food like eggs and meats, as well as cereal, oatmeal, yogurt and juices. Given the ideal location and the breakfast I think this room was an exceptional value.

For a three-star hotel it was a great value. My room had a scent plugin and I personally don't love those but that was an easy fix by simply unplugging the scent device. The service was great and they really made me feel like home.

Bugs all in my room!

The room and bathrooms were nice and large. The `breakfast was excellent!

The TV channels would occassionally lock up and I had to wait a very long time for a staff member to come to the front desk so I could check out.