I love everything about the Lancaster! It is a wonderful boutique hotel with old world charm. I love the staff and our suite was lovely. The room service breakfast was fabulous and the restaurant did not disappoint. I love the coffee machine and snacks in the rooms. The staff are all dedicated and I love the doorman and turn down service. I love the art work in the rooms and throughout the hotel. It was our second stay and we hope to stay there again soon! Definitely recommend. It provides value for money, has been quiet for us and great views from the upper floors. Wonderful and convenient location.

The bathroom was lovely but the shower in our suite needs some updates.

The staff was exceptional. We felt so welcomed from the minute we got out of the car until final checkout. The room was comfortable and inviting. The breakfast was extensive and delicious. The bar and restaurant were wonderful. We ate dinner there 2 of the 3 nights we were there. The location is perfect for theater goers. It's in the heart of the arts district. I will likely never stay anywhere else when I'm in the Houston downtown area.

I really can't think of anything I didn't like. The valet situation got a little backed up when we first arrived, but that's just a function of being downtown with limited space. The valets were efficient and moved everyone through as quickly as possible.

The staff was incredibly friendly-- from the valet to the front desk to the maintenance crew. Everyone was so kind. We had a smooth check-in process. There was one inconsistency that the gentleman checking in the family next to me pointed out the complimentary beverages they could help themselves to (prosseco and water), but the woman checking me in never offered them to us. We were booked into a Deluxe King and it was huge! So clean and comfortable. There are complimentary snacks and beverages that are re-stocked each day. I have never experienced that before and was a huge bonus. There was a maintenance issue in our room-- bathtub drain missing a screw and was dangling. Maintenance was upstairs within minutes and got it fixed. Valet guys were awesome! Free breakfast is such a wonderful perk-- especially with how over priced hotel breakfast can be. There's not an expansive on-site gym, but they have a nearby partnership. Such a comfortable stay. Easy access to the freeway or can avoid traffic by cutting through downtown.

They fixed every issue with ease.

i really liked The Lancaster Hotel in Houston... staff amazing location also, nothing to complain about the room was very clean and with all the necessary for a good stay.

Honestly i was not expecting after i booked a room with breakfast included to be charged for a caffelatte.. i was not asking for 2 or 3 just one.. i dont think is correct and i finished almost my breakfast and i received at the end. an amazing place like this should not fall in this mistake.

The Lancaster Hotel radiates a chique atmosphere. It is loaded with beautiful local artworks. The decoration is very stylish. Staff goes the extra mile. Complimentary breakfast is basic but delicious. Bulgari room amenities give an extra touch. Minibar was filled with free (non-alcoholic) drinks. Redundant Nespresso coffee and free snacks complemented our wonderful stay.

Honestly I can hardly suggest any improvement.

I want to say the staff, starting from outside to inside the hotel, was so polite and welcoming. Outstanding service. We enjoyed our stay. The rooms are clean and bed comfortable. The complimentary in room snacks and beverages and delicious breakfast were great! We celebrated our 40th anniversary. Thank you, Lancaster, for making it special. Thank you for the note card and bottle that was such a big surprise!

Outstanding! This is a gem hidden inside Houston - the level of quality and attention to detail is just extraordinary! From the check-in, to the room, to the breakfast - everything was amazing. Perfect location to catch a show in Theatre District! Welcoming staff, who are actually happy to see you! Crisp white linens and towels, comfy bed. Great coffee, selection of teas at breakfast! We were blown away! Lancaster is a wonderful place!

Nothing!

This historic, beautiful property is a must stay hotel in downtown Houston. This was our second stay here.. & it was stellar. The hotel is elegant, spotless & classy. The rooms are beautiful, spacious, comfortable & sound proofed. The bathrooms are nice with lovely old world charm & high end toiletries. The complimentary in room snacks, drinks, chocolates & coffee were great. Breakfast was wonderful & plentiful. The staff & valet were outstanding- enthusiastic & ready to serve. This is a 5 star property with a 10 star staff & valet.

The location (theatre district) was excellent. Surprisingly quiet for being downtown! The service was exceptional, from the delightfully kind valet attendants to the attentive and knowledgeable bartenders, David and Bob. David even recommended some great local spots, which were amazing and just what we wanted to experience for our trip.

The breakfast was just ok. Some of the items served could be improved (very runny eggs), but overall it was nice to have it included.

Location, walking distance to Wortham, Jones Hall, Alley Theater, Minute Maid Park. Small boutique hotel but it has a full service restaurant and a nice bar. A very good breakfast was included. Lots of complementary snacks and drinks and water in the room. Lovely robes and slippers, too.

About the only thing that bothered me was the coffee at breakfast. This is one hotel where the coffee in the room (Nespresso) was better than the coffee downstairs!