I loved everything about this hotel. The staff was friendly, the room (and restroom) was very clean and this location was perfect for the half marathon. I literally walked out of the hotel and straight to my corral! I 100% will be booking here again. I brought my own breakfast because I'm on a strict diet but the breakfast looked really good! It's also worth mentioning that for a downtown hotel, it was pretty quiet.

There is nothing I disliked about this hotel. My only complaint is that I couldn't stay longer. I booked for an extra night but there was a freeze coming and I didn't want to get stuck downtown so I left early.

Staff was very friendly and accommodating. Breakfast was simple (a good thing) and satisfying. The location was great in that we could walk to the aquarium and Minute Maid Park and ride the metro train to the zoo and natural science museum. The room was good enough to accommodate me, my wife, sister and her husband.

I know prices of everything including lodging has gone up but this was the most expensive place I ever stayed at but it was better than some of the others we could have chosen. Couch in the room was not that comfortable and hot water was a long time coming if first in the shower.

Very friendly staff, efficient check inn and out. Location, close to downtown restaurants and bars. Easy to park, public parking very close (Binz 20 $, 2 min walk) Spacious room and bathroom. Breakfast included + Choices at breakfast; hot/cold, fresh fruit salad and different whole fruit options!

Pricey at 212 $ / night, I wanted to pay that price for the location. But is relatively expensive for what it provides.

Rooms are big and clean, furniture looks okay, the bed was comfortable, breakfast is good (they try to make some kind of English breakfast but it isn't really English breakfast). The hotel was fairly close to the George Brown Convention Centre (~15 min walking). They have a bar on the top floor with a great view.

The house keeping wasn't there every day to tidy up the room (had to ask the front desk), the air conditioning in the rooms is super loud. It is impossible to have it running at night

The location was the best. The room was great and the breakfast buffet had everything

I really think the room cleaning service should be daily. That’s what makes it different from being at your house. Being outside all day and getting to your hotel room seeing a my least your bed made is everything. Coffe is pretty cheap so they could also have it available all day instead of having to pay for Starbucks coffee

Location was great, view was amazing from 14th floor, spotless clean, organized, comfortable and safe environment. Conveniently close to my event.

encountered trouble with first staff at check in. I booked and paid for a city view room and he was checking me into the 2nd floor. He told me there were no more rooms available. Other employee overheard, stepped in, and immediately checked me in to my city view room. The female Bar tender was not very helpful, When I requested a drink menu, she pointed out to the tables and told me every table should have one and to go look. I told her no menu's were available at any table. She found on sitting at the bar and handed that to me.

Great location.

The room was very small for the price. The staff never told us how to get your car for Valet, we arrived at the hotel, and there was no valet guy available. No one offered any help or anything. They seemed poorly trained. Our room faced an inside patio with no view, and only one working window was very dark. Dark and oh so small. I paid $317 for that tiny room, yet on the hotel site, they offer a room 200 sf bigger for $265 only. Made no sense, but we had a commitment that evening, so we had no time or energy to argue. It was a bit disappointing. At least give us a bright room with a nice view.. nothing. Won't be going there again, there's always the Magnolia or the Whitehall for the same price and at least you get a nice view and bright room.

Breakfast was great. Lots of variety.

I ordered a coffee from the guy at the coffee bar and his response was very unprofessional and unkind. I asked for a simple small vanilla latte. I asked , “can I order a coffee”? He rolled his eyes and huffed and said yes. After I ordered, I was afraid to ask for almond milk instead of regular milk because of his initial response. The coffee was good, but I felt like such a huge inconvenience to him, which is not a great feeling for a customer.

Location was good. View from the lounge was outstanding!! My room really had no view,but I was on 16th floor in 1608(and thank you to the GM,& staff for honoring my request to be up there). Beautiful hotel,wonderful staff& outstanding amenities. Best night I have ever had in over 20 years alone. This hotel is the epitome of elite hospitality & I will choose Hyatt all day,everyday.

Nothing....5 stars....the magnolia could learn a few things from you guys.

good value hotel in the downtown, you have all facilities needed for a comfort stay. Room was spacious, breakfast had sufficient options. Friendly staff. Overall, very pleasant stay.

Hotel is not new, but it doesn't impact the stay. Would be good to have more fresh (veggies, fruits) products at breakfast.