There was an issue with our reservations Ebony did EVERYTHING in her power to make it right... She fixed the problem & she apologized SEVERAL times she & the clean up staff made SURE that hubby & I were comfortable & happy with our stay... I really APPRECIATE ppl like this... THANK YOU guys so MUCH for going above & beyond

Put a water dispenser in the gym & turn the equipment rnd facing the door & mirrors

The staff was extremely friendly and very professional. The room was so very comfortable. Normally I don't sleep well when away from home, but I slept like a baby! The original facility that I had booked contacted me and let me know that they could not accommodate me. I was frustrated and very tired. Booking.com found this place for me and I was overjoyed! The price was also less than what I originally paid at the other facility. I was so pleased with the whole experience.

There was nothing that I didn't like about this place.

The entire staff was absolutely exceptional! they were warm, welcoming and so kind upon arrival and departure. We were met with smiling faces throughout the entire stay. The general manager, Freddie Green, is a true gem and ensured our stay was pleasant. Hotel is in great location! Roughly 20 from VA beach and great restaurants in the surrounding area!

nothing

I’d like that the property was convenient to shopping and restaurants in the area.

There were a few things about the room that needed mending. I brought it to the attention of management, and they immediately filled out a maintenance ticket.  I documented with pictures to show that I was not the one who caused the damage.

Easy asset to food n stores locations n like the kitchen area on the room was great.

Didn't like the turned in your towels situation every day for new ones. Use to cleaning service put in room for you

The staff was awesome and provided great information. Especially with the business Uber that was so appreciated.

I didn't like my sheets were dirty and there was trash behind the dresser. I spoke with Housekeeping and Front Desk and it was addressed and they moved us to another room after our faucet in the shower broke off.

Thank you so much to whoever was working the front desk the afternoon of 5/28 (sorry we did not catch your name)! We were originally staying at a motel nearby and had to leave early because of how dirty it was. We then came to Candlewood and it was perfect. Thank you so much to the front desk for getting us into a great room. We made it to our event on time thanks to you and loved our stay.

N/A

Staff was exceptionally nice. Appreciate good customer service and it was great . They helped us greatly

There was nothing that i did not like. But i don't think the room we had was handicap Accessible and that is what i made reservations for.

Everything went well, from check-in to check-out. I want to thank Damon, for all his assistance and input on different activities and places that we could go. He was very pleasant, professional and friendly. The room was very clean, bed was very comfortable. I really like the fact the room had a stove and refrigerator. I was surprised that were dishes, pans and utensil already provided.

I have no complaints.

Clean and friendly

That u had to walk so far from the room to smoke or get air