The staff was excellent first and foremost. They were friendly and helpful. Want to call out Nathan Mills who checked us in. Super helpful and if I knew the names of others I’d call them out too. Facility was clean, parking was secure with gated entry and exit. Breakfast was good with protein options along with the usual waffles and bread. Availability of coffee at all hours was also a plus.

One elevator was down but I’m sure it will be fixed after the holidays .

We've stayed here before, and also cheaper places. In the future, I'm always going to book this hotel. It's in a great location, had underground parking, the room is spotless, the beds cozy, the staff friendly, the breakfast fabulous, and I like that they have "containers of soap, shampoo, and conditioner on the shower wall, instead of having to open an itty-bitty bottle of shampoo.

There was nothing I didn't like. It was a relief to arrive at the property after a slightly stressful Thanksgiving and visit with family.

The room was very nice and comfortable. The location was excellent in downtown Bremerton with lots of things within walking distance of the location.

Didn't really enjoy the breakfast area.....there wasn't an attendant there and food and drink had been spilled all over the place making the area very "sticky". Also, we had requested early check-in, we arrived at Noon and was told that there were no rooms available, asked us to provide a phone number and they would call us when a room was available. Never received a phone call, we checked back around 1:30 and was given a room. As we arrived by car asked if we could park and wait in the lobby until a room was available but was told there was no parking until we had our room key to access the parking area.....more than a little frustrating.

One of the best breakfasts I've had at a hotel. Very friendly staff who were very helpful to accommodate our room request and get us additional comforters (not itchy blankets). Appreciated having fridge and microwave in room. Great location right next to downtown waterfront. Climate control and Wi-Fi both worked well.

Elevator was broken. Card reader to enter parking garage was inconveniently placed. Mattress and pillows were softer than my preference which made it a little harder to get good sleep but was mostly fine.

The room was clean. The room attendants were very friendly and helpful. When I saw Dory, a room attendant, she was very friendly and asked me how my stay was. The location of this hotel is in a great part of the city. You have the ferry, the convention center, and lots of restaurants and bars and things to do. The views from some of the rooms are excellent.

I believe the front desk staff should acknowledge guests when they're at the front desk. Or have a bell to get their attention.

Housekeeping was great. Very friendly and good service 👌 Excellent internet access for my needs. Was able to develop a website and also stream all of my content. The breakfast was also great with new choices every day including eggs, waffles, cereal, oatmeal, milk, banana bread, and lots more.

The view was of the parking garage across the street.

None at this time.

I wanted to stay one more week but staff and online help were not able to extend me. My wife booked possibly 3 Rd party and there seems to be a gap from actual staff being authorized to make changes to itinerary. This was a headache and when on check out asked staff at front desk if I could stay another week, they said they were full and so I had to leave. Sounds like being a non-revenue passenger on flights but that you didn't pay. I'm a customer that should be able to extend my stay even if 3rd party made the reservation, this is the gap I'm talking about.

location was good and close to downtown.Staff were wonderful and helpful. Breakfast was decent and could use a better less processed and sugary selection. Appreciate the upgrade to a better view and warm welcome ☺️

Rooms were small and not much room to get around. Refrigerator was very loud and made it very hard to fall sleep. Some complimentary water would have been appreciated. Toiletry was minimal to none! could be much much better.

Great staff. Good breakfast options. Great location. Secure parking. Lovely to have coffee/ hot chocolate available all day.

Room was smaller than I expected. Only one chair so no place for one of us to sit except on the bed, which wasn’t comfortable when reading. TV reception was not always great.

It was quiet. It was comfortable. Staff was extremely accommodating, especially during check-in and checkout. Front desk staff was friendly. Breakfast was very convenient with a variety of choices. Rooms were clean, and housekeeping staff are very friendly and accommodating to our needs. The location is close to the ferry, shops, and restaurants and the waterfront..

The cost of all hotels in the Bremerton/ Silverdale area is high. I don't really understand why. This isn't Hawaii! The view from our room was disappointing.